首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
财经
Questions 1~5 refer to the following e-mail Allthesales.com Customer Claim Form Order
Questions 1~5 refer to the following e-mail Allthesales.com Customer Claim Form Order
admin
2015-01-08
72
问题
Questions 1~5 refer to the following e-mail
Allthesales.com Customer Claim Form
Order Number:058-9199 Item Details:
Date: August 15 History of Atlantis: The Lost Land [paperback] by Frank Whittman
Name: Sandra Waring
Claim Details:
I purchased the above item on July 6 from All The Sales and was informed that the estimated delivery date for the order was between July 9 and July 28. When the item hadn’t arrived by August 5, I called the customer service number listed on the Web site. I left a message on the automated recording system but did not receive a response. I left a second message on August 11 but still received no response. As I need the item right away, I plan to purchase a copy from a local bookstore. Therefore, I am asking for a full refund for the cost of this order, as the charge has already appeared on my credit card statement.
To: Sandra.waring@email.com
From: customerservice@allthesales.com
Date: August 15
Dear Ms. Waring,
Your claim has been received and assigned reference number AZ10114. Please be advised that most claims are resolved within 7 days of the date when the claim is filed.
We apologize for the inconvenience you experienced with your order. Our records indicate that your order was shipped on July 7 via standard ground shipping. We are currently investigating this matter further and will contact you with our findings within 48 hours. If your claim is approved, we will issue a refund in the same form as your original payment was made. Credit card reimbursements take 5 business days to process, while refunds for checks and money orders are sent within 24 hours by special delivery.
Deodre Skehan
Customer Service Department
Allthesales.com
What is the purpose of the e-mail? ______
选项
A、To explain that an investigation takes five days to complete
B、To acknowledge that the claim has been received
C、To inform Ms. Waring that her claim will likely be approved
D、To request more information about the claim
答案
B
解析
在此封E-mail的开头部分…Your claim has been received…就可以得知本题的正确答案应为B。A选项,由原文可知调查需要48 hours,而非five days;C、D两项均不能反映出此封邮件的目的。
转载请注明原文地址:https://kaotiyun.com/show/ZPgc777K
本试题收录于:
英语题库银行系统招聘考试分类
0
英语
银行系统招聘考试
相关试题推荐
①这世界充满生命活力,姹紫嫣红,千姿百态,万类霜天竞自由。②也正因为有了思想的高贵纯粹,纷繁的世界才不至于俗不可耐。③没有人会喜欢只有灰色的世界。④正因为有了生活的五彩缤纷,理论的灰色才不显得死寂。⑤灰色只有在和其他色彩搭配时,才能显示它的普适性,
ThedomesticeconomyintheUnitedStatesexpandedinaremarkablyvigorousandsteadyfashion.Therevivalinconsumerconfidenc
Ifwe__________theplanscarefully,wewouldnothaveerredsoseriously.
TheHiddenPriceTagFormanysmallorrecentlyestablishedbusinesses,findingsourcesofcapitalcanbedifficult.Compani
Lookingbackonmychildhood,Iamconvincedthatnaturalistsarebornandnotmade.Althoughwewerebroughtupinthesameway
Lookingbackonmychildhood,Iamconvincedthatnaturalistsarebornandnotmade.Althoughwewerebroughtupinthesameway
______aroundtheWaterCube,wewerethentakentoseetheBird’sNestforthe2008OlympicGames.
SanFranciscohasitscablecars.SeattlehasitsSpaceNeedle.And,Longviewhasitssquirrelbridge.Thebridge,whichhasatt
WhenmyfamilymovedtoAmericain2010fromasmallvillageinGuangdong,China,webroughtnotonlyourluggage,butalsoour
“Mostepisodesofabsent-mindedness-forgettingwhereyouleftsomethingorwonderingwhyyoujustenteredaroom-arecausedby
随机试题
在变化的市场环境中效率较高的组织结构是_______。
以合作为主、以互惠互利为基础的谈判应采用的让步方式是()
胆总管探查及引流术适用于
可能的癫痫发作类型是最佳选用的治疗药物为
不论宗地的类型如何,只要该类宗地有较发达的交易市场存在,可找到较多的交易实例,均适用()。
股份有限公司在财产清查时发现的存货盘亏、盘盈,应当于年末结账前处理完毕,如果确实尚未报经批准的,可先保留在“待处理财产损溢”科目中,待批准后再处理。()
下列各项中不符合契税计税依据的是()。
国家权力机关监督的客体包括()。
Whendoyouthinkthisconversationtookplace?
A、 B、 C、 C(A)Ms.Brooks是第三方,并不是正在对话的两个人之一,所以这一回答很别扭。(B)乍一听Ithink像是正确答案,但是抽屉里并不能成为宣布升职的场所。(C)在职工大会上宣布升职,这是正确答案。
最新回复
(
0
)