首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
• Read the text below about how to deny customers’ claims. • In most of the lines 34—45 there is one extra word. It is either gr
• Read the text below about how to deny customers’ claims. • In most of the lines 34—45 there is one extra word. It is either gr
admin
2010-01-22
43
问题
• Read the text below about how to deny customers’ claims.
• In most of the lines 34—45 there is one extra word. It is either grammatically incorrect or does not fit in with the meaning of the text. Some lines, however, are correct.
• If a line is correct, write CORRECT on your Answer Sheet.
• If there is an extra word in the line, write the extra word in CAPITAL LETTERS on your Answer Sheet.
Denying Claims
Correct Customers occasionally want something they are not entitled to or that you
Their can’t grant. They may misunderstand their warranties or make unreasonable
34 demands. Because these customers are often unhappy with a product or
35 service, they are emotionally involved in. Letters that say no to emotionally
36 involved receivers will probably be your much most difficult communication
37 task. As if publisher Malcolm Forbes has pointed out, "To be agreeable while
38 be disagreeing--that’s an art." Fortunately, the reasons-before-refusal plan
39 enables you to be empathic and artful in handling with bad news. Obviously, in
40 denial letters you will need to adopt the proper tone. Don’t blame on customers
41 or suggest that the customer does not read or understand what the contract or
42 relative policies, even if they are at fault. Avoid use "you" statements that
43 sound preachy. Instead, the safest path is to use neutral and objective
44 language to explain that why the claim must be refused. Sometimes you may
45 hope consider offering resale information to rebuild the customer’s confidence
in your products or organization.
选项
答案
CORRECT
解析
转载请注明原文地址:https://kaotiyun.com/show/cfsO777K
本试题收录于:
BEC中级阅读题库BEC商务英语分类
0
BEC中级阅读
BEC商务英语
相关试题推荐
RecruitmentProcessOutsourcing—betterknownasRPO—hasgainedsignificantmarketmomentuminrecentyears.Yetithastakenaw
Readthetextbelowaboutsupplychain.Inmostofthelines(41-52)thereisoneextraword.Itiseithergrammaticallyincorre
Readthetextbelowaboutsupplychain.Inmostofthelines(41-52)thereisoneextraword.Itiseithergrammaticallyincorre
ReadthetextbelowaboutCoca-colaanditsadvertising.Foreachquestion(31-40),writeonewordinCAPITALLETTERSonyourAn
ReadthetextbelowaboutCoca-colaanditsadvertising.Foreachquestion(31-40),writeonewordinCAPITALLETTERSonyourAn
ReadthefollowingarticleaboutCTO(ChiefTechnologyOfficer)andthequestions.Foreachquestion(15-20),markoneletter(
Readthetextbelowabouthowtoformagoodmanager.Inmostofthelines(41-52)thereisoneextraword.Itiseithergrammat
Readthearticlebelowaboutmonopoly.ChoosethecorrectwordtofilleachgapfromA,B,CorD.Foreachquestion(21-30),ma
Readthetextbelowaboutjobadvertisement.Inmostofthelines(41-52)thereisoneextraword.Itiseithergrammaticallyin
Readthetextbelowaboutjobadvertisement.Inmostofthelines(41-52)thereisoneextraword.Itiseithergrammaticallyin
随机试题
以电力晶体管组成的斩波器适用于()容量的场合。
大部分癫痫的发生原因是
《旅游投诉处理办法》规定,需要立即制止、纠正被投诉人的损害行为的,应当由()旅游投诉处理机构管辖。
在漫长的岁月里,新疆各族人民之间建立了深厚的感情,创造了了不起的业绩。民族有别,信仰有别,饮食有别,风俗有别,但是这些丝毫不能妨碍他们融合成一个伟大的共同体——中华民族大家庭。没有这样一个基础,新疆不可能发生翻天覆地的变化;没有这样一个基础,乌鲁木齐这个最
胖尾效应是指统计学意义上的极端情况一反常态地经常出现的现象。根据上述定义,下列现象属于胖尾效应的是:
法律在执行社会公共事务上的作用具体表现在()。
共产主义社会是人类社会发展的最高社会形态,这一社会实现的必要条件是
Tounderstandhowastrologyworks,weshouldfirsttakeaquicklookatthesky.Althoughthestarsareatenormousdistances,t
WhowastheleaderofFederalistsintheearlyhistoryofUnitedStates?
TheCollegeCalculationThemostsubversivequestionabouthighereducationhasalwaysbeenwhetherthecollegemakesthest
最新回复
(
0
)