A、They have their hotel beautifully decorated. B、They provide delicious food. C、They make their guests feel at home. D、They give

Pamela Royal and her partner Edith Clark are the owners of the Sea View Hotel in Brighton. As much of their business is seasonal,(16)they do a good deal of the work themselves. In order to make a profit, it is necessary to keep down the cost of extra staff. Although they’ve never made a fortune for the last ten years, they have earned a reasonable living from the hotel. They work extremely well together and each has her own duties. In general, Pamela does the bookkeeping. She is excellent with figures and seldom makes a mistake. She also takes care of the decorations, particularly the flower arranging, which is her hobby. Edith, on the other hand, makes all the staff arrangement, and when necessary, does the cooking. She is a very patient woman. And if guests make complaints, she tries her best to solve their problems. However, the two ladies do not do all the work themselves.(17)They usually employ college students to do the cleaning and washing-up. Old Albert, who is a retired policeman, goes in two hours a day to do the gardening and takes care of the swimming pool.(18)Both ladies are very popular. They believe in having an informal relationship with the guests and often make friends with the regular visitors. Last month was their tenth anniversary in Brighton, and they had a dinner for their friends to celebrate. Pamela gave a speech and everyone wished them lots of success for the future.
Questions 16 to 18 are based on the passage you have just heard.
16. How do Pamela and Edith manage to make a profit?
17. What jobs in the hotel are given to the college students?
18. Why are the two ladies popular in the area?