首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
考研
There are many reasons for the sorry state of commercial aviation in America. But I come to you as a technology columnist to tel
There are many reasons for the sorry state of commercial aviation in America. But I come to you as a technology columnist to tel
admin
2022-01-20
103
问题
There are many reasons for the sorry state of commercial aviation in America. But I come to you as a technology columnist to tell you that technology, too, has failed you. People in Silicon Valley pride themselves on their capacity to upend entrenched industries. Uber defeated taxi cartels. Airbnb made getting a room cheaper and more accessible. Streaming services are undoing the cable business. Yet the airline industry has not just stubbornly resisted innovation to improve customer service—in many ways, technology has only fueled the industry’ s race to the bottom.
"The airline industry has been on a steady downward trajectory when it comes to customer service for nearly 40 years." said Henry H. Harteveldt He noted that American carriers were improving on some metrics—on-time service is up, baggage loss is down and prices keep getting better. And what keeps deteriorating are comfort and quality of service for low-end passengers, he added.
Airlines keep tacking on separate fees for amenities we used to consider part of the flight. And customers keep going along with it. "Consumers have shown that they’re willing to put up with an awful lot, including lack of amenities, mediocre or worse customer service and more to save money," Harteveldt said. "And the airline industry has evolved to meet that desire for cheap fares." Part of the problem is how we buy tickets today. The whole system is mercilessly transactional. Customer service—that is, how the airline treats you—isn’ t often part of the transaction. As a result, airlines have little incentive to reform themselves.
Can technology improve how airlines work? Some people have ideas for how that may happen. One of them is obvious and sensible: customer reviews. Last year Trip Advisor began rating airlines. Its new rankings, released this week, show that overall, airlines get an average rating of 3.7 out of 5 from customers. That is small potatoes, though. A bigger disruption would come from altering how we pay for airfares. In the same way that Netflix changed the DVD business by charging a monthly fee, some consultants argue that a membership fee could radically improve flying. Your only technological hope for better service is your smartphone camera and the viral push of social networks.
According to the last paragraph, some consumers think that________is the way to thoroughly improve the quality of service.
选项
A、customer review
B、viral push of networks
C、membership fee
D、phone camera
答案
C
解析
细节题。根据题干关键词定位到文章最后一段倒数第二句some consultants argue that a membership fee could radically improve flying。该句意为“有些顾问认为,会员费可以从根本上改善飞行体验”,其中radically是题干关键词thoroughly的同义替换,故正确。A、B、D三项均是改善服务质量的方法,但却不能从根本上改善。故本题选C。
转载请注明原文地址:https://kaotiyun.com/show/e6i4777K
0
考研英语二
相关试题推荐
ThemajordifferencebetweennarrativesalesandsuggestivesalesisthatWhichofthefollowingisthebesttitleforthepass
Thebesttitleforthispassagewouldbe______.Defenseattorneysarevitaltothejudicialsystembecausewithoutthem,itwo
Overthepastdecade,manycompanieshadperfectedtheartofcreatingautomaticbehaviors-habits-amongconsumers.Thesehabits
Thecellphone,adevicewehavelivedwithformorethanadecade,offersagoodexampleofapopulartechnology’sunforeseensi
Writeanessaybasedonthefollowingtable.Inyourwriting,youshould1)describethetable,and2)giveyourcomments.
WilltheEuropeanUnionmakeit?Thequestionwouldhavesoundedstrangenotlongago.Noweventheproject’sgreatestcheerlead
OlympicGamesareheldeveryfouryearsatadifferentsite,inwhichathletes【1】differentnationscompeteagainsteachotherin
Everyone,itseems,hasahealthproblem.AfterpouringbillionsintotheNationalHealthService,Britishpeoplemoanaboutdir
SomeoftheconcernssurroundingTurkey’sapplicationtojointheEuropeanUnion,tobevotedonbytheEU’sCouncilofMinister
SupposeChristmasisaroundthecorner,andyouthinkofProfessorLiu,ateacherwhotaughtyoualotwhenyouwereatuniversi
随机试题
笼养蛋鸡疲劳综合征的病因不包括
孕妇发生风疹会通过胎盘导致胎儿宫内感染,最可能发生()
A、烘干法B、甲苯法C、减压干燥法D、甲法E、乙法适用于不含或少含挥发性成分的中药水分测定的是()
甲、乙、丙共有一套房屋,其应有部分各为1/3。为提高房屋的价值,甲主张将此房的地面铺上木地板,乙表示赞同,但丙反对。下列选项哪一个是正确的?
上课过程中如有学生中暑,教师应该()。
所谓“汉字危机”,只不过是“汉语危机”说法的续篇。这样的提法,在倡导白话文的时候就有人提过。“危机”意味着对社会稳态的破坏。但实际上,我们的汉语表达系统并未受到大的影响,因此,“危机”的说法是不成立的。语言文字有自身的发展历程,从甲骨文到当下的汉字,汉字形
请认真阅读文章,按照每道题的要求作答。相比而言,月球地质的演化机制,算得上是真正的“简单”。一方面,由于月球的壳层没有板块运动机制,月球岩石圈内的任何物质,一经生成,便无法在内外之间循环。因此,大陆漂移、造山运动、岩石圈旋回等这些活跃的
孔子尝曰:“未知生,焉知死?”生与死自孔子时起便是中同人始终关注的问题,并得到各种回答。尤其在汉代,人们以空前的热情讨论这两个问题。不仅是出于学者的学术乐趣,亦出于普通民众生存的需要。然而,正如孔子所说,在中国思想史上,对生的问题的关注似乎远胜于对死的问题
近期猪肉价格有所回落,但不能因此减少对生猪饲养的关注,要保证猪肉价格的稳定就必须在其价格最低的时候下功夫。只有在这时保护养殖户的积极性,让其不退出生产,才能最终保持猪肉价格稳定。据此,可以推出:
______she’slawfullyoldenoughtogetmarried,Idon’tseehowyoucanstopher.
最新回复
(
0
)