首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
• Read the text below about how to deny customers’ claims. • In most of the lines 34—45 there is one extra word. It is either gr
• Read the text below about how to deny customers’ claims. • In most of the lines 34—45 there is one extra word. It is either gr
admin
2010-01-22
44
问题
• Read the text below about how to deny customers’ claims.
• In most of the lines 34—45 there is one extra word. It is either grammatically incorrect or does not fit in with the meaning of the text. Some lines, however, are correct.
• If a line is correct, write CORRECT on your Answer Sheet.
• If there is an extra word in the line, write the extra word in CAPITAL LETTERS on your Answer Sheet.
Denying Claims
Correct Customers occasionally want something they are not entitled to or that you
Their can’t grant. They may misunderstand their warranties or make unreasonable
34 demands. Because these customers are often unhappy with a product or
35 service, they are emotionally involved in. Letters that say no to emotionally
36 involved receivers will probably be your much most difficult communication
37 task. As if publisher Malcolm Forbes has pointed out, "To be agreeable while
38 be disagreeing--that’s an art." Fortunately, the reasons-before-refusal plan
39 enables you to be empathic and artful in handling with bad news. Obviously, in
40 denial letters you will need to adopt the proper tone. Don’t blame on customers
41 or suggest that the customer does not read or understand what the contract or
42 relative policies, even if they are at fault. Avoid use "you" statements that
43 sound preachy. Instead, the safest path is to use neutral and objective
44 language to explain that why the claim must be refused. Sometimes you may
45 hope consider offering resale information to rebuild the customer’s confidence
in your products or organization.
选项
答案
USE
解析
转载请注明原文地址:https://kaotiyun.com/show/ffsO777K
本试题收录于:
BEC中级阅读题库BEC商务英语分类
0
BEC中级阅读
BEC商务英语
相关试题推荐
RecruitmentProcessOutsourcing—betterknownasRPO—hasgainedsignificantmarketmomentuminrecentyears.Yetithastakenaw
ReadthetextbelowaboutCoca-colaanditsadvertising.Foreachquestion(31-40),writeonewordinCAPITALLETTERSonyourAn
ReadthetextbelowaboutCoca-colaanditsadvertising.Foreachquestion(31-40),writeonewordinCAPITALLETTERSonyourAn
Readthistexttakenfromanarticleaboutaccounting.Choosethebestsentencetofilleachofthegaps.Foreachgap(9-14),m
Readthearticlebelowaboutmonopoly.ChoosethecorrectwordtofilleachgapfromA,B,CorD.Foreachquestion(21-30),ma
Readthistexttakenfromanarticleaboutsomekeyaspectsofoperationsmanagement.Choosethebestsentencetofilleachoft
Readthetextbelowaboutjobadvertisement.Inmostofthelines(41-52)thereisoneextraword.Itiseithergrammaticallyin
Readthetextbelowaboutjobadvertisement.Inmostofthelines(41-52)thereisoneextraword.Itiseithergrammaticallyin
Readthetextbelowaboutjobadvertisement.Inmostofthelines(41-52)thereisoneextraword.Itiseithergrammaticallyin
•Lookatthestatementsbelowandatthesummariesoffivebusinessbooksontheoppositepageaboutrecruitment.•Whichboo
随机试题
在设置OTDR测试条件时,脉冲宽度用英文表示为()
杠杆式卡规是利用杠杆齿轮传动放大原理制成的量具。()
可倾工作台能绕垂直轴和水平轴转到所需的()位置。
男性,68岁,发热1周。查体:贫血貌,无肝、脾、淋巴结肿大,血红蛋白80g/L,白细胞2×109/L,血小板45×109/L
当某一新疗法可防止死亡但丕影响疾病恢复时,将会发生
喻为“呕家圣药”的是
患儿,男,10岁,突发剑突下钻顶样剧烈疼痛而入院。自诉疼痛呈间歇性。发作时疼痛剧烈,辗转不安,大汗淋漓,可突然自行缓解,缓解期无任何症状。体检示剑突下有轻度深压痛,血常规示WBC11.5×109/L。根据该患者的临床表现,应考虑为
非优惠原产地认定标准之一的从价百分比标准,是指在某一国家(地区)对非该国(地区)原产原料进行制造,加工后的增值部分,超过所得货物价值的比例()。
资产管理业务的种类可以分为( )。
某市国有企业四维机械制造厂系增值税一般纳税人,主要生产甲产品,其流转税以1个月为一个纳税期,所得税按每季度实现的会计利润预缴。主管税务机关于2007年4月12日对该企业2007年第一季度流转税及所得税纳税情况审查。1.有关会计核算资料(1)1月2
最新回复
(
0
)