2. 外语
  3. Task Sheet for Candidate A Task Sheet 1 A: The management: the importance of corporate culture B: Customer relations: h

Task Sheet for Candidate A Task Sheet 1 A: The management: the importance of corporate culture B: Customer relations: h

admin2010-01-31  89
问题   Task Sheet for Candidate A
   Task Sheet 1
   A: The management: the importance of corporate culture
   B: Customer relations: how to get a customer coming back for more
   C: Employee relations; how to tell the boss be is wrong
   Task Sheet for Candidate B
   Task Sheet 2
   A: Recruitment; how to learn most about a job candidate.
   B: Employee relations; how to fire a family member.
   C: Leadership training: how to make a good boss.
选项
答案Interviewer: Now, I will give each of you three topics. You will have to choose one from them, prepare for it in one minute and talk about it for one minute. OK? Yang Yon, here are your topics. And here are yours, Yon Ming. You can make notes on the paper I gave you during yo~ preparation. All right. Yang Yon, which topic are you going to talk about? Yang Yan: I’d like to talk about B, Customer Relations. Interviewer: OK. You have one minute to talk. Yon Ming and I will listen to you. Yon Ming, after Yang Yan’s talk, you have to ask her a question. Now, Yang Yan, you may start. I’ll ! stop you at the end of one minute. Yang Yon: Customer relations are very important to a company. Since if we have very good customer relations, the customers will come hack and buy more. In my opinion, one effective way of keeping good customer relations is to get into the habit of consistently updating customer information. At every customer touch point, try to learn a little more or verify our existing information. For instance, ask why the customer is buying the larger size rather than the small one. Why choose blue rather than gray? Has he or she been promoted, with a new title and responsibilities? Note any responses to marketing efforts. Keep adding details and making sure the customer profile is up-to-date. We can rely on smart, centralized customer information; we can send specialized offerings to selected customer segments. Use Publisher 2003 to create flyers, postcards or other mailings that send news of customized offers. En, and.. Interviewer: Thank you. It’s time. Now, Yan Ming, what is the question you’d like to ask Yang Yon? Yon Ming: Yang Yon, what kind of customer information should you know? Yang Yon: Well, we need to learn details about their habits, profiles, and preferences before we can characterize them. Interviewer: OK. Now, Yon Ming, it’s your turn. Which topic have you chosen, please? Yon Ming: Recruitment Interviewer: OK. You have one minute to talk. Yang Yon and I will listen to you. Yang Yon, after Yan Ming’s talk, you have to ask him a question. Now, Yan Ming, you may start. I’ll stop you at the end of one minute. Yon Ming: Learning most about a job candidate is very important. Several things are very important to us. Taking the rime to prepare our interview questions in advance will help pose similar questions to different candidates. Then in addition to the conventional methods of reviewing an applicant’s job history and skills, we should ask questions that give the applicant a chance to explain how they react to specific job situations. Moreover, asking opon-ended follow-ups instead of allowing for a simple one-word answer, give applicants the chance to communicate useful information about themselves. At last, it’s very important to ask exactly how they would do something that is part of the job instead of simply looking at a resume that lists a candidate% areas of experience. Interviewer: Thank you. Time is up. Now, Yang Yan, what is the question you’d like to ask Yan Ming? Yang Yan: Among all the aspects that you’ve mentioned, which one do you think you can judge whether this person is suitable or not? Yan Ming: I think the last one. It’s a kind of knowing their practical ability and will impress me most, Interviewer: Thank you.
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