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  3. Suppose that you ordered a refrigerator but later found a problem. Write a letter of complaint to describe the matter and requir

Suppose that you ordered a refrigerator but later found a problem. Write a letter of complaint to describe the matter and requir

admin2009-03-13  82
问题     Suppose that you ordered a refrigerator but later found a problem. Write a letter of complaint to describe the matter and require settlement. You should write approximately 100 words.
    Do not sign your own name at the end of your letter. Use "Li Ming" instead.
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答案 Dear Sir, I am happy that the refrigerator we ordered last week has arrived on time. But it is a great pity that we find there is something wrong with the refrigeration facilities. After we used it for several days, we found that the food stored in the refrigerating compartment turned bad quickly. When we finally decided to take the temperature in it, we were surprised to find it was around 15℃, far from the standard temperature ranging from 0℃ to 9℃. This problem has affected our normal life. Would you please let me know whether or not you can send a repairman as soon as possible? I hope that my problem will get your kind consideration． Yours faithfully， Li Ming
解析     这是一封投诉信。投诉信是写信人对产品或服务表示不满的信件。书信的主体部分一般包括三部分：
1．说明自己投诉的事件。
2．详述具体的情况，可以是不愉快的事情发生的过程，也可以是造成的不良后果。
3．提出解决的方法，明确指出希望对方所做的事情，并表示感谢。
同时也要注意下列事项：
(1)描述事实应客观、准确、简洁。
(2)写信时应冷静，对收信人要礼貌、不失风度，即使收信人就是直接责任人也应如此。
(3)明确表达解决问题的方式和期待的心情，这是非常重要的。
经典例句：
1．refrigeration facilities制冷设备
2．refrigerating compartment冷藏室
3．Would you please let me know whether or not you can send a repairman as soon as possible? 请问您是否可以尽快派个修理人员来呢?
4．I hope that my problem will get your kind consideration．真切希望你们能够考虑我说的问题。
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