•You will hear another five recordings. •For each recording, decide what the speaker is talking about. •Write one letter (A--H)

Man: We offer a very personalized service to the different divisions. Some of the staff are dedicated to groups of individuals within these divisions. That way we get to know what sort of service they are looking for and how much help they need from us over conference organization or brochures or whatever. What we do insist on, whether it’s leaflets or posters or local information, is quality.