首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
When a consumer finds that his purchase has a fault in it, what is the first thing he should do?
When a consumer finds that his purchase has a fault in it, what is the first thing he should do?
admin
2018-03-16
46
问题
When a consumer finds that his purchase has a fault in it, what is the first thing he should do?
When a consumer finds that an item she or he bought is broken or in some other way does not reach the standard of the manufacturer’s claim for it, the first step is to present the warranty, or any other records which might help, at the store of purchase. In most cases, this action will produce results. However, if it does not, there are various means the consumers may use to gain satisfaction.
A simple and common method used by many consumers is to complain directly to the store manager. In general, the "higher up"the consumer takes his or her complaint, the faster he or she can expect it to be tackled. In such a case, it is usually settled in the consumer’s favor, assuming he or she has a just claim.
Consumers should complain in person whenever possible, but if they can not get to the place of purchase, it is acceptable to phone or write the complaint in a letter.
Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can demonstrate what is wrong with the item in question. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example, " The left speaker does not work at all and the sound coming out of the right one is unclear" is better than "this stereo does not work".
The store manager may advise the consumer to write to the manufacturer. If so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the desired result, the consumer can go a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumers’ rights.
选项
A、A shop assistant.
B、The store manager.
C、The manufacturer.
D、A public organization.
答案
B
解析
转载请注明原文地址:https://kaotiyun.com/show/iPWd777K
本试题收录于:
公共英语五级笔试题库公共英语(PETS)分类
0
公共英语五级笔试
公共英语(PETS)
相关试题推荐
Howmanylanguagesareusedthroughouttheworldtoday?
Howmanylanguagesareusedthroughouttheworldtoday?
BillGatesistherichestprivatecitizenintheworld.Thereisnothinghecan’t(31).Everymorning,whenhisalarmclockgoes
ThemoleculesofcarbondioxideintheEarth’satmosphereaffecttheheatbalanceoftheEarthbyactingasaone-wayscreen.Al
Forachild,happinesshasamagicalnature.Iremembermakinghide-outsinnewly-cuthay,playingcopsandrobbersinthewoods
ThespeakersaremakingarrangementsforMonday,TuesdayandWednesday.
______theclimateaffectsthefuturesustainableagriculturaldevelopment?______theapproachestoresearchshouldbeadjusted
Impatiencecharacterizesyoungintellectualworkers.Theywanttomaketheirmark(31).Soit’simportanttoget(32)tothemin
Impatiencecharacterizesyoungintellectualworkers.Theywanttomaketheirmark(31).Soit’simportanttoget(32)tothemin
随机试题
张某从邻居男孩伟伟手中骗得房门钥匙一把,即作了模压并仿制后还了钥匙。一日张某拿着仿制的钥匙去伟伟家企图开门行窃,因钥匙仿制不准,未能成功,准备回家加工后继续作案,此时被人抓获。张某的行为属于()
通常情况下,高速缓存(Cache)容量越大、级数越多,CPU的执行效率越高。()
下列各项中,不属于蒙特卡洛模拟法步骤的是()。
为了测定某一光栅的光栅常数,用波长λ=632.8nm的单色平行光垂直照射光栅,已知第一级明条纹出现在30。的方向上,则此光栅的光栅常数为()。
计量器具经检定机构鉴定后,计量器具已经过检定,计量检定机构出具()。
F列各项中,应采坩红字更正法更正的有()。
按照《企业会计准则一建造合同》的规定,下列说法中正确的有()。
撰写教育研究成果,要注重观点和材料的一致性,主要问题在于()。
涂尔干主张教育要为国家培养合格的公民,这是典型的()的教育目的观。
Wemaylookattheworldaroundus,butsomehowwemanagenottoseeituntilwhateverwe’vebecomeusedtosuddenlydisappears.
最新回复
(
0
)