首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
● You will hear a manager talking to staffs about the way they answer the telephone. ● For each questions 23-30, mark one letter
● You will hear a manager talking to staffs about the way they answer the telephone. ● For each questions 23-30, mark one letter
admin
2010-07-07
83
问题
● You will hear a manager talking to staffs about the way they answer the telephone.
● For each questions 23-30, mark one letter (A, B or C) for the correct answer.
● After you have listened once, replay the recording.
So, if everyone is here, I’ll make a start. Now, as you might know, a few months ago we asked some consultants to take a look at the way we answer the telephone across the group. They telephoned our offices and made enquiries as customers normally would. They recorded information such as how quickly the call was answered, how friendly people were and how efficiently they dealt with the enquiry.
So, I’ll begin with what they found out. Right now, first of all, they found out that on average we answer the phone after four rings, which isn’t bad, but we can still improve on it. Secondly, friendliness. Now, although some offices scored as high as 8 out of 10 for friendliness, the consultants only gave the company as a whole 6 out of 10. Once more, this wasn’t as good as it should be. The consultants said that 7.5 is the minimum we should be aiming for throughout the group. And finally, efficiency. Now here, we did quite well. It seems that the people who normally answer the phone can either deal with enquiries themselves or put the caller through to the right person. However, there were one or two negative points which we still have to work on, such as always remembering to ask the caller’s name before putting them through. So, as you can see, we need to do a lot of work.
Going back to the first point, about the phone ringing four times, everyone will now be responsible for answering the phone after the third ring. This way there is no excuse for keeping a caller waiting. The point about friendliness, however, is the most important. People want to hear a cheerful voice when they call the company and feel good when they do business with us. So we’re going to choose some new hold music and the consultants have given us some good phrases to use on the phone. They’re on the handout I gave you at the beginning. Does everyone have copy? Right, good.
So, moving on to efficiency...
选项
A、quickly staff answer the phone.
B、efficiently staff deal with enquiries.
C、friendly staff sound on the phone.
答案
C
解析
由"The point about friendliness, however, is the most important." 知选C。
转载请注明原文地址:https://kaotiyun.com/show/lEEO777K
本试题收录于:
BEC初级听力题库BEC商务英语分类
0
BEC初级听力
BEC商务英语
相关试题推荐
Tomaintainafavorablebalanceoftrade,BritainmustexportInvisibletradedealswith
•Youwillhearfiveshortrecordings.•Foreachrecording,decidewhoistalking.•Writeoneletter(A-H)nexttothen
•Lookatthenotesbelow.•Youwillheartwocolleaguestalkingonthephone.ITDepartmentMessage
•Lookatthenotesbelow.•YouwillhearamancallingtheHeadOfficeofPortmanComputerCorporationaboutarrangementsf
•Youwillhearthreetelephoneconversationsormessages.•Writeoneortwowordsoranumberinthenumberedspacesonthe
•Youwillhearthreetelephoneconversationsormessages.•Writeoneortwowordsoranumberinthenumberedspacesonthe
TheInternethasdonesomethingtojobsexceptthat_________.Accordingtotheanchor,whatcan’tbedonebycomputer?
•Youwillhearfiveshortpieces.•Foreachpiecedecidewhoistalking.•Writeoneletter(A-H)nexttothenumberofthepiece
随机试题
用二维表表示实体集及实体集之间联系的数据模型称为________。
列举计算机病毒的四种特点
室间隔缺损X线检查可见
A.吲哚美辛B.硫酸阿托品C.羧甲司坦D.麻黄碱E.甘露醇非甾类抗炎药包括
急性风湿热患者实验室检查中,下列哪项不正确
品牌保护实质上就是对品牌所包含的知识产权进行保护,其关键在于()。
根据资金时间价值理论,在普通年金现值系数的基础上,期数减1、系数加1的计算结果,应当等于()。
(2010年考试真题)根据《物权法》的规定,下列债务人有权处分的权利中,不能用以设定权利质押的是()。
并发执行的三个事务T1、T2和T3,事务T1对数据D1加了共享锁,事务T2、T3分别对数据D2、D3加了排他锁,之后事务T1对数据(36),事务T2对数据(37)。(37)
CorporateCrimeOverdecadesofyears,corporatecrimehasbeen【T1】______increased【T1】______Corporatecrimehasbeenignoredb
最新回复
(
0
)