2. 外语
  3. Not Happy with Our Service? You can make a complaint by contacting Royal Mail Customer Services through our website or by sp

Not Happy with Our Service? You can make a complaint by contacting Royal Mail Customer Services through our website or by sp

admin2016-06-30  38
问题                     Not Happy with Our Service?
    You can make a complaint by contacting Royal Mail Customer Services through our website or by speaking with one of our advisors or by writing to us.
    If you choose to contact us by phone please have the details of your complaint available. For some complaints, you may be required to complete a " Loss Damage or Delay" form which is available online through our website or from Post Offices. Our Customer Services Advisors will let you know the appropriate process to follow. If you are contacting us on behalf of another person, we may ask you to provide proof of that person’s consent to your handling his complaint.
    Once we have received your complaint, the Customer Services Advisor will record your details and provide you with a unique reference number that identifies you and your complaint.
    There are 3 key stages in our complaints process—at the end of each one we will ask you if you are satisfied with how we have handled your complaint. In written communications we will allow 14 calendar days, for you to come back to us with your response. If we do not hear from you after this time we will assume you are content with how the matter has been resolved. If you do contact us after the 14 calendar days your case can be reopened using your original reference number.
For every case of complaint, 14 days is given for the complainer to come up with the response.
选项 A、Right
B、Wrong
C、Doesn’t say
答案B
解析 该题干的设定扩大了原文信息关键点的适用范围。题干意为：我们给予每个投诉案件14天的反馈期限。而文中信息点“In writtencommunications we will allow 14 calendar days for you to come back to us with yourresponse．”指出：对于书面交流，我们会给您14天的时间来向我方反馈。题干与此有出入，故答案为B。
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