首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
A、They account for the largest proportion. B、90 percent of them are reasonable. C、Most of them are for delayed air tickets. D、Fe
A、They account for the largest proportion. B、90 percent of them are reasonable. C、Most of them are for delayed air tickets. D、Fe
admin
2017-02-24
33
问题
W: Mr. Hiller. Is the number of complaints increasing or decreasing?
M: There was a slight decrease last year. The highest number of complaints was two years ago when we received 7,300.
W: Does the reduction mean that the quality of goods and services is improving?
M: I don’ t think so. It’ s probably due to poor economic situation. Most people are simply buying less.
W: Is there any change in the nature of the complaints?
M: Not really. People are still complaining about the same things.
W: What do they complain about most often?
M: Electrical appliances. Last year, we received 1,809 complaints about them—25 percent of all complaints. Then there are complaints about travel agencies, photographic and sound equipment, and clothing—in that order.
W: What sort of complaints do you get about travel agencies?
M: Oh, they include anything from air tickets to accommodation.
W: Are most of the complaints justified?
M: About 90 percent of the complaints about travel agencies are justified. In other areas, investigation of about 50 percent of the complaints reveals some kind of business illegal practice, but overall about 30 percent of the complaints are due to misunderstandings on the part of the consumer: The rest are too vague to be worth following up.
W: How long does it take you to complete an investigation of a complaint?
M: About two to three weeks for a proper investigation. We really need more staff.
W: Thank you. Mr. Hiller.
M: My pleasure.
Questions 8 to 11 are based on the conversation you have just heard.
8. Why did the number of complaints decrease last year according to the man?
9. What do customers often complain about most?
10. What does the man say about complaints about travel agency?
11. How long does it take the man to complete an investigation of a complaint?
选项
A、They account for the largest proportion.
B、90 percent of them are reasonable.
C、Most of them are for delayed air tickets.
D、Few of them are for poor accommodation.
答案
B
解析
信息明示题。在谈到对旅行社的投诉时,女士问男士是否绝大部分投诉都合理。男士回答说About 90 percent of the complaints about travel agencies are justified,即90%都是合理的,此处应该注意justified的词义,意为“合理的”,故选B。
转载请注明原文地址:https://kaotiyun.com/show/nVi7777K
0
大学英语四级
相关试题推荐
Youprobablyhavenoticedthatpeopleexpresssimilarideasindifferentways,dependingonthesituationtheyarein.Thisisv
Youprobablyhavenoticedthatpeopleexpresssimilarideasindifferentways,dependingonthesituationtheyarein.Thisisv
Youprobablyhavenoticedthatpeopleexpresssimilarideasindifferentways,dependingonthesituationtheyarein.Thisisv
Reducingtheamountofsleepstudentsgetatnighthasadirect【B1】______theirperformanceatschoolduringtheday.According
Throughouthistorythebasicunitofalmosteveryhumansocietyhasbeenthefamily.Membersofafamilylivetogetherunderthe
A、Amathteacherandhiscolleague.B、Ateacherandhisstudent.C、Astudentandhisclassmate.D、Alibrarianandastudent.C女士
Ithinkalotabouttimeandnotjustbecauseit’sthenameofthenewsorganizationIworkfor.Likemostworkingpeople,Ifin
Veryfewpeoplecangetacollegedegreebefore11,butMichaelwasan【B1】______.Hestartedhighschoolwhenhewas5,finishin
飞速发展的经济引发了中国的旅游热潮。目前看来,东南亚是最受欢迎的目的地。中国团队游的激增,成为这一地区重要的收人来源。大批的中国人正在作为旅游者走出国门,从而引发了前所未有的旅游热潮。如果目前的预测准确,全球的旅游业需要马上接受有关中国的各种培训,以满足很
中国始终奉行独立自主的原则。对于一切国际事务,都从中国人民和世界人民的根本利益出发,根据事情本身的是非曲直,决定自己的立场和政策,不屈从于任何外来压力。中国不同任何大国或国家集团结盟,不搞军事集团,不参加军备竞赛,不进行军事扩张。中国反对霸权主义(hege
随机试题
在下列国际公约中,明确要求缔约方确认知识产权是一项“私权”的是()
临床上导致肺换气功能异常的最常见病因是
行为治疗模式的治疗技术有()
计算机网络的拓扑结构有哪些?各有什么特点?
甲捡到一条金项链,一天她戴着项链出门,被失主乙认出,甲否认,拒不返还。乙于是向人民法院提起诉讼,请问该诉的性质是()。
最新发行的l000日元纸币正面的人物头像是()。
关于商品的价值量方面的阐述,正确的是
设随机变量X服从指数分布,则随机变量Y=min{X,2}的分布函数()
使用VC++2010打开考生文件夹下modi1中的解决方案。此解决方案的项目中包含一个源程序文件modi1.c。在此程序中,函数fun的功能是:在字符串的最前端加入n个*号,形成新串,并且覆盖原串。字符串的长度最长允许为79。请改正程序中的错误,使它能
Whenhecamebackhewasnot______wehadknowntwentyyearsbefore.
最新回复
(
0
)