首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
A、They account for the largest proportion. B、90 percent of them are reasonable. C、Most of them are for delayed air tickets. D、Fe
A、They account for the largest proportion. B、90 percent of them are reasonable. C、Most of them are for delayed air tickets. D、Fe
admin
2017-02-24
89
问题
W: Mr. Hiller. Is the number of complaints increasing or decreasing?
M: There was a slight decrease last year. The highest number of complaints was two years ago when we received 7,300.
W: Does the reduction mean that the quality of goods and services is improving?
M: I don’ t think so. It’ s probably due to poor economic situation. Most people are simply buying less.
W: Is there any change in the nature of the complaints?
M: Not really. People are still complaining about the same things.
W: What do they complain about most often?
M: Electrical appliances. Last year, we received 1,809 complaints about them—25 percent of all complaints. Then there are complaints about travel agencies, photographic and sound equipment, and clothing—in that order.
W: What sort of complaints do you get about travel agencies?
M: Oh, they include anything from air tickets to accommodation.
W: Are most of the complaints justified?
M: About 90 percent of the complaints about travel agencies are justified. In other areas, investigation of about 50 percent of the complaints reveals some kind of business illegal practice, but overall about 30 percent of the complaints are due to misunderstandings on the part of the consumer: The rest are too vague to be worth following up.
W: How long does it take you to complete an investigation of a complaint?
M: About two to three weeks for a proper investigation. We really need more staff.
W: Thank you. Mr. Hiller.
M: My pleasure.
Questions 8 to 11 are based on the conversation you have just heard.
8. Why did the number of complaints decrease last year according to the man?
9. What do customers often complain about most?
10. What does the man say about complaints about travel agency?
11. How long does it take the man to complete an investigation of a complaint?
选项
A、They account for the largest proportion.
B、90 percent of them are reasonable.
C、Most of them are for delayed air tickets.
D、Few of them are for poor accommodation.
答案
B
解析
信息明示题。在谈到对旅行社的投诉时,女士问男士是否绝大部分投诉都合理。男士回答说About 90 percent of the complaints about travel agencies are justified,即90%都是合理的,此处应该注意justified的词义,意为“合理的”,故选B。
转载请注明原文地址:https://kaotiyun.com/show/nVi7777K
0
大学英语四级
相关试题推荐
Youprobablyhavenoticedthatpeopleexpresssimilarideasindifferentways,dependingonthesituationtheyarein.Thisisv
Aroundtheworldyoungpeoplearespending【B1】______sumsofmoneytolistentorockmusic.ForbesMagazine【B2】______thatatlea
A、ProbablythephonenumberthewomanwrotedownwasMr.Brown’s.B、ItwasjustanhouragothatthewomanmetMr.Brown.C、The
ForAmericans,timeismoney.Theysay,"Youonlygetsomuchtimeinthislife;you’dbetteruseitwisely."Thefuturewillno
A、Thecouplewereinvolvedinanaccident.B、Themanhadthecarrepaired.C、Theircarhastobereplaced.D、Theircarwasstole
NewwordsentertheEnglishlanguageallthetime.InfactEnglishhasalwaysbeeninastateof【B1】______andinrecentyearsmo
扇子在中国文化中有着特别的含义。名贵的扇子多用檀香木(sandalwood)作扇骨(structure),绢或纸作扇面。扇子曾是中国女人的至爱。20世纪三四十年代拍摄的老电影中,上海滩的女子几乎人手一扇,扇子或许是女人用来表现优雅的最好的道具。男人也用扇子
A、Motherandson.B、Lawyerandclient.C、Teacherandstudent.D、Dentistandpatient.D本题是人物关系题。由open,hurts及bite等关键词不难得出答案为D“牙医和病
A、Theydon’tknowaboutthebenefitsoftheresearch.B、Theresearchgoesagainsttheirreligiousbeliefs.C、Theresearchcosts
随机试题
下列不属于暑邪耗气伤津的临床表现是
18F-FDGPET显像在恶性淋巴瘤诊治中的作用,下列叙述不正确的是
下列关于正常人血管内血液不发生凝固的原因的叙述,错误的是
干酪样坏死是()的特征性病变。
A.增强止血化腐的作用B.适宜于眼科及外敷用C.增强散瘀止痛作用D.增强了平肝作用E.增强固涩收敛、明目的作用自然铜煅制的作用是()
关于屋面涂膜防水层施工的说法,正确的有()。
下列不能作为企业资产核算的是()
期货公司的控股股东可直接任免期货公司董事。()
甲、乙、丙、丁、戊5支足球队进行小组单循环赛。比赛规定,每队胜一场得3分,平一场得1分,负一场得O分;积分前两名出线。比赛结束后发现,没有积分相同的球队,乙队胜了3场,另一场负于甲队。根据以上信息,可以得出以下哪项?
8/10
最新回复
(
0
)