首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
When a consumer finds that his purchase has a fault in it, what is the first thing he should do?
When a consumer finds that his purchase has a fault in it, what is the first thing he should do?
admin
2012-01-20
32
问题
When a consumer finds that his purchase has a fault in it, what is the first thing he should do?
When a consumer finds that an item she or he bought is faulty or in some other way does not meet the standard of the manufacturer’s claim for it, the first step is to present the warranty, or any other records which might help, at the store of purchase. In most cases, this action will produce results. However, if it does not, there are various means the consumers may use to gain satisfaction.
A simple and common method used by many consumers is to complain directly to the store manager. In general, the "higher up" the consumer takes his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer’s favor, assuming he or she has a just claim.
Consumers should complain in person whenever possible, but if they can not get to the place of purchase, it is acceptable to phone or write the complaint in a letter.
Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can demonstrate what is wrong with the item in question. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example, "The left speaker does not work at all and the sound coming out of the right one is unclear" is better than "this stereo does not work".
The store manager may advise the consumer to write to the manufacturer. If so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the desired result, the consumer can go a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumers’ rights.
选项
A、Showing the faulty item to the manager.
B、Explaining exactly what is wrong with the item.
C、Saying firmly that the item is of poor quality.
D、Asking politely to change the item.
答案
B
解析
转载请注明原文地址:https://kaotiyun.com/show/nnXd777K
本试题收录于:
公共英语五级笔试题库公共英语(PETS)分类
0
公共英语五级笔试
公共英语(PETS)
相关试题推荐
Thestudyalsonotesasteadydeclineinthenumberofcollegestudentstakingsciencecourses.
Foresterstaredathiscar,tremblingwithrage.
SchoolLunchResearchhasshownthatoverhalfthechildreninBritainwhotaketheirownlunchestoschooldonoteat【C1】__
ExcessiveDemandsonYoungPeopleBeingabletomultitaskishailedbymostpeopleasawelcomeskill,butnotaccordingto
MobilePhonesMobilephonesshouldcarryalabeliftheyprovedltobeadangeroussourceofradiation,accordingtoRobert
Writtenrecordsseldomtellsocialscientistsallthattheywanttoknowaboutpastcultures.
MarriageAdvertisementsinIndiaEverySundaymorningmillionsofIndianssettledownwithacupofteaandspecialweekend
MarriageAdvertisementsinIndiaEverySundaymorningmillionsofIndianssettledownwithacupofteaandspecialweekend
SexChangeSurgeryGuidelinesDraftedChinaissettoissueitsfirstclinicalguidelineonsex-changesurgery,accordingto
Theremarkableachievementmadebytheinternationalsportsstar,LiuXiang,hasprovokeddeepthoughtinmanyChineseabouthis
随机试题
根据《莛发事件应对法》,关于突发事件等级划分的说法,正确的是()。
充气式蓄能器的功用有哪些?
全血标本在室温放置一段时间后,血糖浓度有何变化
每种药品批准生产上市并不意味着对其评价的结束的原因是
如果上市公司以其应付票据作为股利支付给股东,则这种股利的支付方式称为()。
Thereareadvantageforstudentstoworkwhile【M1】______studyingatschool.Oneofthemwasthat【M2】______theycanearnmone
Everygenerationofpeopleisdifferentinimportantways.Howisyourgenerationdifferentfromyourparents’generation?Uses
LaughterIstheKeytoHappinessI.Howtobehappier?1)tonsofthingsrelatedtohappiness—【T1】,hobby,agoodjob,awarmf
A、Becausemanypeoplearen’tsociable.B、Becausemostpeopleareshybynature.C、Becausenobodywilllaughatshypeople.D、Bec
Thereisapopularbeliefamongparentsthatschoolsarenolongerinterestedinspelling.Thisis,however,a【C1】______.Nosch
最新回复
(
0
)