2. 外语
  3. 1. Planning and making calls 2. Opening a call A—Identifying yourself C—Explaining the purpose of the call B—Identifying the ca

1. Planning and making calls 2. Opening a call A—Identifying yourself C—Explaining the purpose of the call B—Identifying the ca

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问题 1. Planning and making calls
2. Opening a call
A—Identifying yourself  C—Explaining the purpose of the call
B—Identifying the caller  D—Asking about the purpose of the call
3. Closing a call
E—Confirmation (确认)  G—Saying goodbye
F—Closing words  H—Thanking
4. Taking and leaving messages
I—Excuses  L—Repeating
J—Messages  M—Reassuring (消除疑虑)
K—Taking notes
5. Telephoning practice activities
N—Describing people and places  P—Making complaints (抱怨)
0—Making appointments  Q—Making inquiries
Example：(Q)查询 (1)打电话前的准备
(    )结束语 (    )记录留言
选项
答案F，K
解析
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