2. 外语
  3. Not too long ago, a guest checking out of our Polynesian Village resort at Walt Disney World was asked how she enjoyed her visit

Not too long ago, a guest checking out of our Polynesian Village resort at Walt Disney World was asked how she enjoyed her visit

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问题     Not too long ago, a guest checking out of our Polynesian Village resort at Walt Disney World was asked how she enjoyed her visit. She tell the front-desk clerk she had had a wonderful【S1】______, but was  heartbroken about losing several rolls of Kodacolor film she had not yet【S2】______. She was particularly upset over the loss of the pictures she had shot at our Polynesian Luau, as this was a memory she【S3】______treasured.
    Now, please【S4】______that we have no written service【S5】______covering lost luau snapshots.【S6】______, the hostess at the front desk understood Disney’s philosophy of【S7】______our guests. She asked the woman to leave her a couple of rolls of fresh film, promising she would take care of the rest.
    Two weeks later, this guest received a package at her home. In it were photos of the entire cast of our luau show, personally autographed by each performer. There were also【S8】______of the parade and  fireworks in the theme park, taken by the front-desk【S9】______on her own time, after work. I happen to know this story because this guest wrote us a letter. She said that never in her life had she received such compassionate【S10】______from any business establishment. Heroic service does not come from policy manuals. It comes from people who care--and from a culture that encourages and models that attitude.

A．abandon     B．prospect     C．vacation     D．especially
E．standards   F．developed    G．understand   H．fortunately
I．qualify     J．access       K．desperate    L．hostess
M．service     N．caring for   O．photos
【S10】
选项
答案service
解析 She said that never in her life had she received such compassionate  (19)  from any business establishment是那位女顾客表示感谢说的话。意思是：“她说她从未在任何商业机构受到如此热情的服务”。service是惟一合适的词。
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大学英语四级

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