— Look at the form below. — You will hear a woman phoning a college about a course. Stangrave & Hoxt

M: Business faculty office.
F: Hello, my name’s Sylvia Carlyle. I’ve had a letter accepting me on a course, and asking me to phone about the optional modules.
M: Let me find your details. OK, you’re taking marketing fundamentals, aren’t you?
F: Actually I applied for marketing originally, then changed to personnel practice, and that’s in the acceptance letter,
M: The database hasn’t been updated. No problem. Right, have you chosen your two modules?
F: I’m interested in health and safety.
M: You have to do that anyway, as part of the course.
F: Oh, then I’m confused about what’s optional and what’s compulsory. What about pay systems?
M: Yes, that’s optional.
F: OK. I’ll do that as my first module.
M: And for module B?
F: Is decision making possible?
M: Yes. Now what about your term paper?
F: I’m thinking of calling it ’Assumptions and behaviour within companies’.
M: We just need the general field at this stage. Shall I enter that as organisational culture?
F: Fine.
M: OK, Sylvia, we’ll look forward to seeing you at the beginning of term. Goodbye.
F: Goodbye.