2. 外语
  3. Read this telephone message from your secretary. Telephone Message Mr. Smith called — the delivery a

Read this telephone message from your secretary. Telephone Message Mr. Smith called — the delivery a

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问题 Read this telephone message from your secretary.
                        Telephone Message
    Mr. Smith called — the delivery arrived, but one machine was found damaged. He is asking for a replacement. I checked with Mr. Huge, the After-Sales Manager. He says he’ll send a technician to check. If it was damaged during shipment, we’ll send a replacement; if not, we’ll fix it for him free of charge. It has a 6-month guarantee.
Write a letter to Mr. Smith:
apologizing for that
saying what can be done to solve the problem
mentioning the free after-sale service
hoping he will satisfy your arrangement
Write 60-80 words.
选项
答案Dear Mr. Smith, I write regarding your phone call yesterday. I am sorry to hear that one machine was damaged. We will send a technician to check. If it was damaged during shipment we will send a replacement. If not, we will fix it for you, free of charge. It has a 6-month guarantee. I hope you are satisfied with our arrangement. Yours sincerely, Huang
解析 本文是对商务信件的考查，内容要求是根据秘书关于对机器损坏的电话留言，给Smith先生写一封信。内容方面，包括对机器损坏表达歉意，告知他问题可以解决，可以提供免费的售后服务，希望对方能对你的安排满意。文章的格式要按照商务信函的格式要求，因信件有道歉之意，所以语气要礼貌谦虚，措辞要得体。
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