A、Give the customer a ten percent discount. B、Claim compensation from the steel suppliers. C、Ask the Buying Department to change

W: Oh, hello, John. Are you using your dictating machine this morning? I’ve got a long report I must dictate. Could I borrow your machine?
M: Of course. But can you spare me a second?(19)It’s the message you sent to me about delivery delay of the control desks. What’s gone wrong?
W: Everything, John.(19)We have to get the steel sheets we need for these desks from new suppliers, while, the suppliers have got some trouble or other.(20)They say they will be a bit late for the delivery.
M: But they can’t be. These control desks are a special order. They are wanted for one of the big computer companies. It’s a very important contract.
W: When did it promise the delivery?
M: On Thursday next week. And there’s a penalty clause. We accept to lose 10 percent of our price for each week of overdue delivery.
W:(21)Oh, these penalty clauses. Why did you sales people accept them?
M:(21)We have to accept them; otherwise, we don’t get the contracts.
W: Well, let’s get on to the Buying Department. I already heard about the delay yesterday because we kept the production line clear to handle the special sheets. It’s a dreadful nuisance.
M: It will be more than a nuisance. If we don’t meet on the delivery date, it will cost us a lot of money.
W: Keep calm, John.(22)We can perhaps claim compensation from the steel suppliers for failure to deliver on time. Then we will settle the penalty clause.
M: Well, if we can.
19. Why did the woman send the message to the man?
20. What does the woman say about the new suppliers?
21. How did the man get the contract?
22. What does the woman suggest they do?