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  3. I have had just about enough of being treated like a second-class citizen, simply because I happen to be that put-upon member of

I have had just about enough of being treated like a second-class citizen, simply because I happen to be that put-upon member of

admin2012-10-23  82
问题     I have had just about enough of being treated like a second-class citizen, simply because I happen to be that put-upon member of society--a customer. The more I go into shops and hotels, banks and post offices, railway stations, airports and the like, the more I am convinced the things are being run solely to suit the firm, the system, or the union. There seems to be a deceptive new motto for so-called "service" organizations--Staff Before Service.
    How often, for example, have you queued for what seems like hours at the Post office or the supermarket because there were not enough staff on duty to man all the service grilles or checkout counters? Sure? in these days of high unemployment it must be possible to hire cashiers and counter staff. Yet supermarkets, hinting darkly at higher prices, claim that uncovering all their cash registers at any one time would increase overheads. And the Post office says we cannot expect all their service grilles to be occupied "at times when demand is low".
    It is the same with hotels. Because waiters and kitchen staff must finish when it suits them, dining rooms close earlier or menu choice is cut short. As for us guests, we just have to put up with it. There is also the nonsense of so many friendly hotel night porters having been thrown out of their jobs in the interests of "efficiency" (i. e. profits) and replaced by coin--eating machines which offer everything from lager to laxatives. Not to mention the creeping threat of the tea-making kit in your room: a kettle with a mixed collection of tea bags, plastic milk cartons and lump sugar. Who wants to wake up to a raw teabag? I do not, especially when I am paying for "service".
    Can it be stopped, this worsening of service, this growing attitude that the customer is always a nuisance? I angrily hope so because it is happening, sadly, in all walks of life.
    Our only hope is to hammer home our anger whenever and wherever we can and, if all else fails, bring back into practice that other, older slogan--Take Our Custom Elsewhere.
The writer feels that nowadays a customer ______
选项 A、deserves the lowest status in society.
B、is unworthy of proper consideration.
C、receives unexpected quality service.
D、is the victim of some public services.
答案D
解析 题干问：“作者认为如今顾客……”。根据对第1自然段的归纳得出选项D“成为公共机构的受害者”为正确选项。而选项A“应得最低的社会地位”，选项B“不值得恰当的考虑”和选项C“得到的是出乎意料的高质量的服务”都不是作者在第1自然段所讲的中心。
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