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  3. From: Bethany Adair To: Customer service employees Subject: Return and Exchange Policy Date: July 7 Dear Employees, Recently,

From: Bethany Adair To: Customer service employees Subject: Return and Exchange Policy Date: July 7 Dear Employees, Recently,

admin2011-05-20  97
问题 From: Bethany Adair
To: Customer service employees
Subject: Return and Exchange Policy
Date: July 7
Dear Employees,
Recently, there have been some questions concerning our return and exchange policy. I would like to briefly reiterate what that policy is in this memorandum. Please review this information so that you are aware of it when a customer attempts to return or exchange an item.
Solasoft General Return and Exchange Policy >>
If a customer is not satisfied with their purchase of any Solasoft product, they are permitted to either return or exchange the product within 14 calendar days of the receipt of the product. If the item has been returned unopened and in the original packaging, it can be exchanged or returned based on the original method of payment. If the original packaging has been opened, however, a 10 percent fee will be deducted from any exchange or return transaction. Any product that warrants the 10 percent fee can only be refunded with a store credit.
Please note that we do not permit the return or exchange of the following products:
1. Any product that has been customized or personalized
2. Electronic software downloads
3. Software upgrades
4. Solasoft gift cards
5. Solasoft gift packaging
6. Any Solasoft program membership
7. Technical support
Also, there are special policies regarding merchandise that is defective. If such a case arises, please speak with a manager. Either Vince Hopkins or myself should be available for further instructions before proceeding with any course of action.
Thank you,
                                                                                
According to the memorandum, what merchandise can be returned or exchanged?
选项 A、A gift card
B、A software upgrade
C、A defective product
D、A customized product
答案C
解析 查看四个选项我们会发现(A)，(B)，(D)都是属于不可退换货的内容(we do not permit the return or exchange)。
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