You will hear another five recordings. For each recording, decide what each speaker is trying to do. Write one letter(A-

Eighteen
I take your point Brian. I know that since George left you’ve had to take on some of his tasks which were not in your original job description. However, you were allocated seventy-five per cent of Suzie’s time to deal with the paperwork, so I feel that the situation, although not ideal, is manageable and in this financial climate any further expenditure, any rise, however well deserved, might damage the company’s future and, I am sure you’ll agree, that’s too risky.
[pause]
Nineteen
I wanted to have a word about the departmental budget forecast you asked me to draw up. I totally
agree with you on the need for working out the future expenditure well in advance, it’s only that since we’ve never done this forecast in such a detailed way before, it’s taking us much longer than I expected. Would it be acceptable to the board if I deferred the submission date by a fortnight?
[pause]
Twenty
May I come in here? Thank you. I think Tom’s last point was very valuable. We mustn’t forget how important it is to make a really good impression when we launch the new T-six engine at the Air Show in Paris. Although we’re very familiar with the engine’s specifications and performance data, we aren’t skilled at giving polished multi-media presentations which the audience expects nowadays. Tom’s right. I think we should consider hiring in a professional from a marketing company.
[pause]
Twenty-one
I know why you want Smithson’s - they’re the biggest in the field and they’ve got years of experience. The disadvantage is the price. They’re the best so they can charge what they like. Personally, I’d prefer to go for someone local like Mackays. They’re small, so we could negotiate a favourable deal, and I’m sure they’d do their best to deliver the stuff on time and help us if we had an emergency job and needed extra materials.
[pause]
Twenty-two
Jones and Sons have always been our haulage company and they’ve been reliable. But things changed when Michael Jones took over. The service wasn’t so efficient and then last month two trucks were four days late on a delivery with no explanation and no apologies. As a result, we lost a new customer. I refuse to just accept that financial loss. So write to Jones please, demanding ten per cent of our expected profit from that contract. I think it’s only fair.