• You will hear another five recordings. • For each recording, decide what these people are doing. • Write one letter (A-H) next

Mr Anderson, on behalf of our company, I would like to express to you again our appreciation for having chosen us as one of your suppliers. It is our hope that these first contracts will be the beginning of a long and harmonious business relationship between our two companies.

Thank you for calling, Mr Taylor, but it has been made clear in the contract that compensation of the loss must be raised immediately after the arrival of the goods at destination. The goods reached you in May. A hot summer passed and now we are in September. To be honest, we have every reason to turn down the case.