首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
Is the customer always right? The answer, it seems, depends on which country you are in. Shopping is very much a part of a count
Is the customer always right? The answer, it seems, depends on which country you are in. Shopping is very much a part of a count
admin
2012-05-28
69
问题
Is the customer always right? The answer, it seems, depends on which country you are in. Shopping is very much a part of a country’s culture, and attitudes to shopping and consumers vary from country to country just as much as climate or taste in food. From the air-conditioned order of American malls to the disorder of African street markets, the way we shop shows the way we see ourselves and our relationships with other people.
Recent economic hardship has given the consumer increased power in Europe as retailers fight to win their share of reduced disposable income. This has meant falling prices, plenty of special offers and a re-examination of what customer service really means. People often point to America as an example of sophisticated customer service. In restaurants in the south of the USA, for example, waiters compliment you on your clothes, ask about your day, compliment you on the wisdom of your order and then return every ten minutes to refill your glass and make sure that everything is to your satisfaction.
Anyone who has waited 30 minutes to be served in a restaurant might well dream of such attention, but do Europeans really want US-style service? As a friend of mine once told me, "By the end of the evening I had spent as much time talking to the waiter as to my wife." It is a question of expectations. Different nationalities expect different types of service.
A Chinese-American friend loves telling people about how her Chinese mother shops for clothes: "First of all she waits until they are on sale, then she haggles until she gets an even better price and then she finds some small fault with the product and demands a further reduction. She never buys anything at the regular price." Could you imagine trying such tactics in a department store in your country?
Attitudes to service are, of course, affected by employers’ attitudes to their workers. As American sales and service personnel are heavily reliant on commission and tips, they have more incentive to provide more service. But is this fair? Do we think it is fair to ask shop assistants to work late evenings, Sundays and 12-hour shifts? Does it fit in with our picture of society? It might not be a case of "Is the customer always right?" but a case of "How much service is it fair to expect?"
What do the remarks of the author’s friend in the third paragraph indicate about Europeans?
选项
A、They think highly of the American service.
B、They find it impossible to accept the American service.
C、They do not appreciate the American service.
D、They will gradually accept the American service.
答案
C
解析
作者首先用问句提到but do Europeans really want US—style service?,然后提到朋友说的话“By the end of the evening I had spent as much time talking to the waiter as to my wife.”,言外之意就是侍者打扰了他们。由此可知,朋友对问句做了否定回答,即不喜欢美国的服务方式,故答案为[C]。
转载请注明原文地址:https://kaotiyun.com/show/uVE7777K
0
大学英语六级
相关试题推荐
A、Colleagues.B、Customermanagerandclient.C、Bossandsecretary.D、Professorandstudent.C对话中女士告诉男士彼得森先生在前台等他;男士让她领他到会议室,并让她将
TheUniversityLibraryisoneofthelargest【B1】______librariesinthecountry,witha【B2】______ofsometwomillionvolumes.T
Naturallytheyoungaremoreinclinedtonoveltythantheireldersanditisintheirspeech,asitalwayswas,thatmostofthe
Naturallytheyoungaremoreinclinedtonoveltythantheireldersanditisintheirspeech,asitalwayswas,thatmostofthe
Ifsomeoneaccidentallystepsonyourtoe,ithurts.Butdoesithurtmoreifyouthinkhediditdeliberately?That,inessence
Ifsomeoneaccidentallystepsonyourtoe,ithurts.Butdoesithurtmoreifyouthinkhediditdeliberately?That,inessence
A、Waysofgettingextracredits.B、AllrequirementsofanM.Adegree.C、Thecredithoursrequiredforadegree.D、Takingmoreop
TheDemocraticandRepublicanpartiesarethelargestandmostcompetitiveorganizationsintheAmericancommunity.Americansal
TheDemocraticandRepublicanpartiesarethelargestandmostcompetitiveorganizationsintheAmericancommunity.Americansal
随机试题
A.麻黄素B.普鲁卡因C.利多卡因D.肾上腺素E.丁卡因加入局麻药注射液中,可以延缓局麻药的吸收,减少吸收中毒的可能性,同时又可延长局麻药作用时间的是
A.吸血昆虫B.空气、飞沫C.饲料、水D.鼠E.伤口牛流行热的主要传播媒介是
城镇土地使用税的特点包括()。
依据《工伤保险条例》规定,享有工伤保险权利的主体是()
H股的发行方式是“公开发行”加“国际配售”。( )
根据营业税法律制度的规定,下列应税行为中,不属于增值税征收范围的是()。
新闻出版署批准设立互联网出版机构的申请后,申请者应该()。
假设检验是解决问题的首要环节。()
结合材料回答问题材料1“从许多方面来说,现在我们还是把毛泽东同志已经提出、但是没有做的事情做起来,把他反对错了的改正过来,把他没有做好的事情做好。今后相当长的时期,还是做这件事。当然,我们也有发展,而且还要继续发展。”这是邓小平1980年10月25日同
FarewellSpeech1."Specialneeds"Commonlydefinedbywhatachildcan’tdoBymilestonesunmetBy【T1】______【T1】______Byexper
最新回复
(
0
)