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外语
A、The customer made it himself. B、There was definitely not one then. C、The customer should have checked. D、The customer was maki
A、The customer made it himself. B、There was definitely not one then. C、The customer should have checked. D、The customer was maki
admin
2022-11-06
31
问题
W: Yes, can I help you?
M: Yes, you see, I bought this personal stereo at your shop three days ago, and I’m afraid that it hasn’t really matched up to what I was told about it.
W: I see, what exactly is the matter?
M: Well, first of all, there is this large scratch across the front of it.
W: But you should have noticed that when you bought it.
M: But it was in the box and all sealed up.
W: Well, I’m sorry, but it really is your responsibility to check the goods when you buy them. How are we to know that it wasn’t you who made the scratch?
M: That was ridiculous. But anyway, it’s not the most important thing. I really am not happy about this other thing.
W: And what is that?
M: Look, it says here that the noise from it should be undetectable by other people.
W: Yes, that’s right.
M: But people can hear it and it’s really embarrassing on the bus and the underground.
W: Well, I’m sorry, but it must be the way you are wearing the headphones.
M: Look! I know how to put earphones in my ears, thank you very much. But what I want to know is what you are going to do about it at all.
W: Well, I suppose we could exchange it for another model if you really aren’t happy with it.
M: No, I certainly am not.
W: Well, if I could just have your receipt.
M: Oh yes, well, there is a slight problem about the receipt.
1. Why didn’t the customer notice the scratch on the product?
2. About the scratch on the product what did the shop assistant think?
3. How did the customer feel when told he might not have worn the headphones properly?
4. How many complaints did the customer make about the product altogether?
5. In what condition could the shopkeeper exchange the product for the customer?
选项
A、The customer made it himself.
B、There was definitely not one then.
C、The customer should have checked.
D、The customer was making trouble.
答案
C
解析
由录音的you should have noticed that和it really is your responsibility to check the goods可知,店员认为顾客在买东西时就应该看清楚商品的状况,故选C。店员说到How are we to know that it wasn’t you who made the scratch?(我们怎么知道这划痕不是你造成的呢?) ,但这句话并非就认定是顾客造成了划痕,故不选A。
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0
专业英语四级
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