2. 外语
  3. • Read the memo and the letter below. • Complete the customer complaint form on the opposite page. • Write a word or phrase (

• Read the memo and the letter below. • Complete the customer complaint form on the opposite page. • Write a word or phrase (

admin2010-08-16  34
问题 •  Read the memo and the letter below.
•  Complete the customer complaint form on the opposite page.
•  Write a word or phrase (in CAPITAL LETTERS ) or number on lines 41-45 on your Answer Sheet.
Memorandum
Date: 11 Feb., 2004                 Subject: Order No. 256
From: Sales Supervisor              To: Amy, trainee
We made a mistake with the order of Court Hotel.
Please flu in the customer complaint form and pass it to Maggie Manning and ask her to deliver the juice next week.
Court Hotel
Chilcompton, Bath, BA3 4SA, UK
Slembrouck BVBA
Violetstraat 187
B-1000 Brussels
Belgium                                                           2 Feb. , 2004
Dear Sir/Madam,
Order No. 256
We have just received the above order.
Unfortunately, you sent us 1,000 bottles of shampoo instead of 1,000 bottles of orange juice ordered. We need the juice for a wedding party in two weeks’ time.
Please deliver the juice that we ordered as soon as possible. You can collect the shampoo at the same time.
Yours faithfully,
Sales Department
Customer Complaint Form
CUSTOMER               (41) ______ Chilcompton, Bath, BA3 4SA, UK
PRODUCT NO.            (42) ______
Problem
PRODUCTS ORDERED       (43) ______
PRODUCTS DELIVERED     (44) ______
Action token
SOLUTION               (45) ______
选项
答案SHAMPOO
解析
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