首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
A、Reconsider her options for payment methods. B、Make a specific note on the company’s system. C、Update her bank card details on
A、Reconsider her options for payment methods. B、Make a specific note on the company’s system. C、Update her bank card details on
admin
2022-03-23
149
问题
M: Hello, you’re through to customer service. This is Michael speaking.
Before we continue, I just want to make you aware that this call is being recorded and may be used in the future for training purposes.
What can I help you with today?
W: Hi, my name is Jean Seimon. I recently bought an office chair from your company, but I returned it about a week ago.
I’m just calling to inquire when I will be able to get my money back.
It says on your website that your company will pay back the money within three working days of you receiving the returned item. But it’s been five working days and I haven’t received anything.
M: I’m sorry to hear that, Miss Seimon. What’s your customer reference number, please?
W: It’s 389460.
M: Okay, 389460. I’m just looking on the system here. And according to our records, the chair you returned was received by our warehouse on Friday morning. The payment was made on Wednesday. But this seems to be a problem with your card number.
W: My card number? Oh,
maybe it has something to do with my new card. It was sent to me on Tuesday. Maybe the bank canceled my old one before you’ve made the payment.
M: Well,
you’ll need to update your card details directly on our website.
Just make sure you’re logged in. And then under the description of your personal information, you should see an option for updating payment methods.
W: I am logged in, and I’ll give that a go.
M: I’ll make a note here on the system for you, so that the payment will be made tomorrow morning.
W: Thank you very much.
8. Why does the man have his conversation with the woman recorded?
9. What is the woman’s purpose of calling the furniture company?
10. What does the woman say about her bank card?
11. What does the man advise the woman to do?
选项
A、Reconsider her options for payment methods.
B、Make a specific note on the company’s system.
C、Update her bank card details on the company’s website.
D、Upload her personal information to the company’s website
答案
C
解析
事实细节题。在弄清楚女士未收到退款的原因是卡号问题后,男士建议女士登录他们公司的网站更新卡号信息。因此,答案为C)。
转载请注明原文地址:https://kaotiyun.com/show/yGjJ777K
0
大学英语四级
相关试题推荐
Thenew,expensivesoftwarewaspur-chasedtohelpkeepbetter________oftheclientswehavehereatourcompany.
Whileyouareaboardtheferry,please________fromsmoking,eating,anddrinking.
(1)ThelibraryatWoodgrovePrimarySchoolhasbeenturnedintoa"Maker-Space".Afterregularlessonsendataround2p.m.,pu
AspectsthatMayFacilitateReadingI.Determiningyour【T1】______A.Readingfor【T2】______:likereadingthenovelHar
AspectsthatMayFacilitateReadingI.Determiningyour【T1】______A.Readingfor【T2】______:likereadingthenovelHar
A、ReadingDr.Adams’sbook.B、Takinganonlinetest.C、Lookingupagooddictionary.D、WatchingDr.Adams’sTVprogram.A对话中,女士问
A、Makehimselfcomfortable.B、Trytogoouttowork.C、Quithisjobintheoffice.D、Contribut
Haveyoueverwonderedhowacceptableitistohugortouchsomeone?Whileitmaysoundsafetoavoidallphysicalcontactsoas
WhyitmattersthatteensarereadinglessA)Mostofusspendmuchmoretimewithdigitalmediathanwedidadecadeago.But
A、Onenightheforgottolockthefrontdoor.B、Onenightheforgotlockingthefrontdoor.C、Onenightherememberedtolockth
随机试题
文盲率的涵义是,人口中不识字或识字很少的人所占的比重。()
为减少辐射剂量,CT透视时应严格控制
关于ACTH分泌的调节,下列哪项是错误
妊娠期龈炎的病因与下列因素有关,但不包括
鉴别起病几小时的卒中病人是脑出血还是脑梗死的确切方法是
除委托方对物业管理企业可提供无偿管理用房外,在物业管理合同中,不应有无偿无期限的承诺。如对住用人无偿提供班车服务等。这是因为,首先物业管理从本质上讲是市场经济条件下的有偿服务,无偿提供服务是福利制的产物;其次,无偿提供导致住用人之间享受到的服务不一致,因为
杜能的农业区位理论研究的主要问题是()。
甲公司持有A、B、C三种股票,在由上述股票组成的证券投资组合中,各股票所占的比重分别为50%、30%和20%,其β系数分别为2.0、1.0和0.5。股票市场平均收益率为15%,无风险收益率为10%。A股票当前每股市价为12元,刚收到上一年度派发的
【2015.河北张家口】学习动机的两个基本成分包括()。
行政诉讼中,人民法院审理行政案件,可以参照()。
最新回复
(
0
)