首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
A、The dinner had started at 7:00. B、The dinner was served as expected. C、They didn’t finish it until 9:30. D、They didn’t have en
A、The dinner had started at 7:00. B、The dinner was served as expected. C、They didn’t finish it until 9:30. D、They didn’t have en
admin
2017-12-31
33
问题
M: Good afternoon, Ms Webber. It’s nice to meet you again. Please take a seat. What can I do for you?
W: Well, Mr Carter. We met last week when we held our two-day conference at the hotel. And you’re the conference manager at the hotel, according to the name card you gave me?
M: Yes, that’s right. Ms Webber. I trust everything went well for you and your colleagues.
W: Well, the conference itself was fine, but I want to meet you now because some of the arrangements made by the hotel weren’t up to the standard we’d expected from your hotel.
M: I’m very sorry to hear that. Could you tell me what the problems were?
W: Yes, certainly. The first two complaints were to do with the rooms. Twenty of us stayed in the hotel, and two people reported that their rooms weren’t ready for our arrival and hadn’t been cleaned properly. The first person found the bed hadn’t been made up and there weren’t any clean towels, so he had to wait while the room was made ready for him. That wasn’t a major problem, but considering other things weren’t done properly either, I felt I ought to tell you that I thought your standards had slipped and that we won’t be recommending any of our colleagues or other companies we work with to come to your hotel in the future.
M: I’m very sorry to hear that, of course. But can you tell me what the other problems were so that we can improve the standard of service?
W: The second person complained that a full ashtray had been left in her room, even though she’ d been led to believe there was a non-smoking policy in the bedrooms, and the cups and saucers were dirty, and had just been left by the previous occupant of the room.
M: I can only apologise. The housekeeper should have checked that all the rooms had been cleaned properly and were ready before a guest was allowed to go into them.
W: The other thing, that was more major, as it affected us all, was the main dinner on the Thursday night.
M: What was the problem there?
W: It was a working evening, so we’d deliberately asked for the meal to be served at 7:30 so that we could continue with our discussions afterwards. We had drinks at 7 o’clock, then went to the restaurant at 7:30, expecting the meal to be served almost immediately. Everything was laid out for us, and it looked ready, but then we waited and waited—other colleagues kept asking the waiters what the problem was—in fact we never got an explanation, let alone an apology. As a result, we didn’t finish eating until 9:30, and we wasted a lot of time just waiting. The most annoying thing was that nobody seemed to be in charge—we should have been warned there was a problem.
M: I’m very sorry to hear all this. I should have been told about it by the kitchen manager, but this is the first time I’ve heard of the problem. I can only apologise on behalf of the hotel.
W: I don’t feel prepared to authorise payment of your bill, which has arrived very punctually. It’s a lot of money and we had expected a much better standard of service at your hotel.
M: Our staff are normally very reliable, and most of our customers enjoy their stay here, and in fact many of them return regularly. I’m afraid you’ve experienced some very bad luck, and I shall make a full investigation into what went wrong. Thank you very much for giving me so much feedback. I shall do my best to ensure it never happens again, to you or anyone else.
W: No, I certainly hope not.
M: As for the invoice you’ve been sent, please disregard it. I’ll have a new one made out, with a deduction of 10% because of the poor service you received here.
W: Well, that would make a difference, thank you, Mr Carter.
M: Thank you very much, Ms Webber, and I can only apologise on behalf of the hotel.
Question No. 1 Why did the woman want to meet Mr Carter, the conference manager?
Question No. 2 What did the woman complaint about first?
Question No. 3 Which of the following is NOT a problem in the woman’s complaint?
Question No. 4 What did the woman say about the main dinner on the Thursday night?
Question No. 5 What did Mr Carter offer to repair the problem?
选项
A、The dinner had started at 7:00.
B、The dinner was served as expected.
C、They didn’t finish it until 9:30.
D、They didn’t have enough food.
答案
C
解析
转载请注明原文地址:https://kaotiyun.com/show/yMSO777K
本试题收录于:
NAETI高级口译笔试题库外语翻译证书(NAETI)分类
0
NAETI高级口译笔试
外语翻译证书(NAETI)
相关试题推荐
Howmuchphysicalactivityshouldteenagersdo,andhowcantheygetenough?Manyteenagersspendalotoftimebeingsedent
Howmuchphysicalactivityshouldteenagersdo,andhowcantheygetenough?Manyteenagersspendalotoftimebeingsedent
Itwasaone-linechatreplyfromanAncestryDNAcustomer-servicerepthatrippedCatherineSt.Clair’slife.At57,shewasher
LadiesandGentlemen,RecentpollsshowthatthemajorityofAmericansactuallydobelievethatSino-Americanrelationship,
主席先生,女士们、先生们:目前,国际形势正处于深刻变化之中。和平与发展仍然是当今时代的主题,总体和平的国际环境为世界经济发展提供了有利条件;科技进步日新月异并孕育着新的重大突破,前所未有地提高了人类认识、把握宏观和微观世界的能力,展现了新的发展
世界著名的《格萨尔王传》是藏族人民在漫长历史长河中创造出来的一部珍贵的长篇英雄史诗,是中国乃至世界文学宝库中少有的珍品,但一直是通过民间说唱艺人口头流传为了保护藏民族的这一文化瑰宝,西藏自治区于1979年成立了抢救、整理《格萨尔王传》的专门机构,进行全面搜
下面你将听到外国媒体就中国艾滋病问题的一段评论。HIV/AIDSisnowrecognizedclearlyasagrowingthreattoChina.AccordingtoofficialChineseesti
Whatistheguideoftheorganizationaimedtoanswer?
A、Let’scontinuethetalkoverdinnerat9o’clocktonight.B、Wehavetoworksomethingoutbefore9o’clocktomorrow.C、Ipropo
随机试题
轴流式压缩机进气管的作用是使大气或输气管道中来的气体较均匀地进入环形收敛器。
社会对个人不履行社会义务所给予的贬斥与谴责,以及个人所产生的自我否定性心理体验,指的是
抢救糖尿病酮症酸中毒时,一般首先给予生理盐水,当血糖降至多少时才改输5%葡萄糖液+胰岛素
锂盐的血浆中毒浓度是
治疗泄泻初起不宜()
根据行政复议法律制度的规定,下列有关行政复议和解制度的表述中,正确的有()。
关于编辑与作者关系的说法,错误的是()。
一般认为,在法学上,划分法律部门的主要依据是()。
以下不属于存储器的是()。
嵌入式系统的应用形式是多种多样的,不同的嵌入式应用系统,需要选择适合其应用需求的开发工具来进行开发。采用开发工具的主要目的是()。
最新回复
(
0
)