首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
财经
From: Paul Rooney To: Green Mountain Stationery, Inc I have been purchasing various products through your catalog for many
From: Paul Rooney To: Green Mountain Stationery, Inc I have been purchasing various products through your catalog for many
admin
2015-05-10
34
问题
From: Paul Rooney
To: Green Mountain Stationery, Inc
I have been purchasing various products through your catalog for many years. For the most part, I’ve been quite satisfied. However, I recently ordered a case of 1,000 envelopes for my business and am extremely disappointed.
First of all, the envelopes I received differ from the description in your catalog. They are supposed to be nine inches long, but the envelopes I received are six inches long. Second, the adhesive on the envelops is defective. I attempted to use a dozen of them, and none of them remained properly sealed.
At the very least, I would like a refund for the full cost of these envelopes, along with the shipping charge. The total amount I paid was $34.68. Furthermore, the inspection sticker on the carton states that the product was inspected at your Burlington warehouse. I would like to know how this mistake occurred and request your assurance that this sort of thing will not happen again in the future. Otherwise, I am afraid that I will have to take my business elsewhere.
From: Sharon Park
To: Paul Rooney
Dear Mr.Rooney,
My name is Sharon Park, and I am the director of quality control at Green Mountain Stationery. Inc. I was recently made aware of your complaint by one of our customer service representatives.
I would like to start by apologizing for any inconvenience you may have experience. Our accounting department will issue you a full refund of $34.68 for the defective envelopes. We would also like to offer you a $50 gift certificate that can be used with the purchase of any product in our catalog.
I must acknowledge that there have been some problems with inspections in our Burlington warehouse. To deal with this issue, the company has decided that the entire inspecting staff will take part in an intensive re-training program. We will review our procedures to identify anything that needs to be improved.
I have forwarded your message to our entire management team, to ensure that this issue will not be overlooked. I am sorry that we have disappointed you, and I sincerely hope you continue to purchase our products. I’m sure this was a one-time incident that will not happen again. Please don’t hesitate to contact me directly in the future if you have any questions or concerns.
Sincerely,
Sharon Park
What else does Ms. Park offer to Mr. Rooney?
选项
A、Replacement of the product he ordered
B、Voucher for the purchase of any product
C、Free shipping on his next order
D、A tour of the Burlington warehouse
答案
B
解析
第二段最后一句指出,表示不仅对不良信封进行全额退款,还额外提供面值50美元的商品券。
转载请注明原文地址:https://kaotiyun.com/show/yMgc777K
本试题收录于:
英语题库银行系统招聘考试分类
0
英语
银行系统招聘考试
相关试题推荐
Pleaseintroduceyourself.
Itseemsthatpoliticiansaroundtheworldarethinkingaboutthehealthoftheircountries.WhileinChina,ChenZhuhasannounce
Ifsustainablecompetitiveadvantagedependsonwork-forceskills.Americanfirmshaveaproblem.Human-resourcemanagementisno
Thesmugglerinmanywaysisjustanotherinternationalbusinessmanandhisturnoverwoulddocredittomanyinternationalcorpo
[2010年典型真题]Greece,economically,isintheblack.Withverylittletoexportotherthansuchfarmproductsastobacco,cottonandfr
Sevenyearsago,whenIwasvisitingGermany,Imetwithanofficialwhoexplainedtomethatthecountryhadaperfectsolutiont
We’reHiringDate:September3,2006Position:NationalOperationsManager(FoodServicesIndustry)Pay&Benefits:$65,000~$7
23-year-oldAnnisatraditionalworkingclasswomanwhoishappilymarriedtoherhusbandDonandwhohasgivenbirthtotwolo
ChineseandUSstudentswillhavegreateraccesstoeducationalexchangeprogrammesasthetwocountrieshaveagreedtoexpanda
Moviedirectorssometimesshoottwoendingstoafilm,undecidedaboutwhichtouseuntiltheverylastminute.IntheCasablanc
随机试题
压裂液要有较大的(),以确保将支撑剂携带进入裂缝。
目前对小肝癌定位诊断最优者为_______。
患儿10个月,发热2天伴声音嘶哑,犬吠样咳嗽,吸气性喉鸣及吸气性呼吸困难,烦躁不安,口周发绀。对该患儿不适宜的护理措施是
癫狂的病位最主要是在( )。
实习生香香,临床实习已经三个月,已完成外科、手术室的实习,目前进入内科实习,今天早上来了一位新患者,带教老师要求香香去收集患者资料,并将资料进行分类。香香收集的下列资料中,哪项属于患者的客观资料?()
建筑策划指根据总体规划的目标,从建筑学的角度出发,依据相关经验和规范,以()为基础,经过客观分析,最终得出实现既定目标所应遵循的方法和程序。
合同实施偏差分析的内容不包括()。
成本偏差分析可采用不同的表达方法,常用的有()。
根据最低收益法,客户要求的收益越高,说明其风险厌恶程度越高。()
以下几项中,哪一个不是由政治经济制度决定的()。
最新回复
(
0
)