首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
• Read the text below about customer service. • In most lines there is one unnecessary word. It is either grammatically incorrec
• Read the text below about customer service. • In most lines there is one unnecessary word. It is either grammatically incorrec
admin
2010-01-28
87
问题
• Read the text below about customer service.
• In most lines there is one unnecessary word. It is either grammatically incorrect or does not fit in with the sense of the text. Some lines are correct.
• For each numbered line 41—52, find the unnecessary word and then write the word in CAPITAL LETTERS. If a line is correct write CORRECT.
CUSTOMER SERVICE
Customer service has become such as an important competitive differentiator that it really is no longer solely the responsibility of
41. a small group of individuals staffing around a complaints desk.
42. Customer service is included every employee’s responsibility, and it
43. should be a proactive rather than a reactive strategy. Excellent
44. service wins and keeps up customers. Service means extras—in terms
45. of product, care and information—customised to meet for the similar
46. needs of a group of customers. It has become so relatively complex
47. and inclusive, extending from order planning to postsales service,
48. that a cross-functional team of staff and managers is often one needed
49. for service delivery. Some more things haven’t changed. The three
50. "F"s of service still apply, it has to be fast, flexible, and come
51. from the first person the client contacted. However by today, the first
52. person may be a computer, and fast now means instantaneous. Flexibility remains key to survival.
选项
答案
RELATIVELY
解析
转载请注明原文地址:https://kaotiyun.com/show/yeKd777K
本试题收录于:
BEC高级阅读题库BEC商务英语分类
0
BEC高级阅读
BEC商务英语
相关试题推荐
Whatisthenewsreportmainlyabout?
A、 B、 C、 B如果知道balance是指“余额”,account指的是“银行账户”的话,很容易就能确定(A)和(C)不是正确答案。因为题干问的是账户余额,所以正确答案应该是(B),该项提到资金很充分。(C)中的ba
A、 B、 C、 C在对由who开头的疑问句进行回答时,主语应该是表示人的词。而在回答有疑问词的疑问句时,不可以用yes或no。所以(B)就要从答案中排除掉。动词promote还能以“促进销售”的意思来使用,所以有可能会
Whatdidthecustomersrecommend?
A、 B、 C、 B本句为询问项目截止日期是否应该延长的助动词(Should)疑问句。
Theinterlocutorasksyouquestionsonanumberofwork-relatedandnonwork-relatedsubjects.(Thecandidatechoosesonetop
TaskSheetforCandidateATaskSheet1A:Themanagement:theimportanceofcorporatecultureB:Customerrelations:h
Task5StaffTurnoverAsseveralmembersofstaffhaverecentlyleftthecompanyyouworkfor,themanagementisinvestigatingt
StaffManagement:theimportanceofencouragingstafftomakesuggestionsforimprovements
Task6IncreaseinOrdersThemanufacturingcompanyyouworkforhasexperiencedasuddenincreaseincustomerordersandiscon
随机试题
A、Teachforeignlanguagesfortherestofhislife.B、Changewhathehasforhispastimaginaryworld.C、Exchangehistwo-story
使用VC++2010打开考生文件夹下blankl中的解决方案。此解决方案的项目中包含一个源程序文件blank1.c。在此程序中,函数fun()的功能是利用指针数组对形参ss所指字符串数组中的字符串按由长到短的顺序排列,并输出排序结果。ss所指字符串数组中有
财政统计的基本内容包括()
牙周袋深度是牙周组织破坏严重程度的标志,其超过5mm以上预后相对较差。
3个月患儿,消瘦,多汗,气短,因“肺炎”住院治疗。体检中发现有心脏杂音,经X线、超声心动图等检查诊断为“室间隔缺损”。此类心脏病易并发下列哪种疾病
下列属于职工薪酬范围的有()。
股东应当以其所拥有的选举票数为限进行投票,选举票数超过( )票的,应通过现场进行表决。
根据证券法律制度的规定,下列情形中,上市公司不得非公开发行股票的有()。
8类主要的性心理问题不包括()的类型。
______the1500’s______thefirstEuropeanexploredthecoastofCalifornia.
最新回复
(
0
)