首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
• Read the text below about customer service. • In most lines there is one unnecessary word. It is either grammatically incorrec
• Read the text below about customer service. • In most lines there is one unnecessary word. It is either grammatically incorrec
admin
2010-01-28
48
问题
• Read the text below about customer service.
• In most lines there is one unnecessary word. It is either grammatically incorrect or does not fit in with the sense of the text. Some lines are correct.
• For each numbered line 41—52, find the unnecessary word and then write the word in CAPITAL LETTERS. If a line is correct write CORRECT.
CUSTOMER SERVICE
Customer service has become such as an important competitive differentiator that it really is no longer solely the responsibility of
41. a small group of individuals staffing around a complaints desk.
42. Customer service is included every employee’s responsibility, and it
43. should be a proactive rather than a reactive strategy. Excellent
44. service wins and keeps up customers. Service means extras—in terms
45. of product, care and information—customised to meet for the similar
46. needs of a group of customers. It has become so relatively complex
47. and inclusive, extending from order planning to postsales service,
48. that a cross-functional team of staff and managers is often one needed
49. for service delivery. Some more things haven’t changed. The three
50. "F"s of service still apply, it has to be fast, flexible, and come
51. from the first person the client contacted. However by today, the first
52. person may be a computer, and fast now means instantaneous. Flexibility remains key to survival.
选项
答案
RELATIVELY
解析
转载请注明原文地址:https://kaotiyun.com/show/yeKd777K
本试题收录于:
BEC高级阅读题库BEC商务英语分类
0
BEC高级阅读
BEC商务英语
相关试题推荐
Whatisthenewsreportmainlyabout?
Whatshouldbeputinthebag?
A、 B、 C、 B题目为询问周一是不是去开会的助动词(Should)疑问句。
Whatdidthecustomersrecommend?
Whatdidthecustomersrecommend?
Whatproblemdoesthespeakerreport?
Whatproblemdoesthespeakerreport?
1.(Thecandidatechoosesonetopicandspeaksaboutitforoneminute.)A.StaffManagement:howtoachieveandmaintainhighm
Task5StaffTurnoverAsseveralmembersofstaffhaverecentlyleftthecompanyyouworkfor,themanagementisinvestigatingt
Marketing:howtoensurethatacompany’smarketingliteratureisattractivetocustomers
随机试题
装配工作中预防焊接变形常用的________存在的焊接应力最大。
计算机处理的数据通常可以分为三类,其中反映事物数量的是()。
某车祸病人,出血>1500ml,心音弱,呼吸微弱、不规则,血压测不到,无尿,皮肤黏膜出现紫斑。根据此病人的表现,判断其病情处于()
出生5天新生儿,2天来拒奶,不哭、少动。体检:皮温低(重度低体温),面颊、四肢皮肤暗红色,僵硬。为使患儿复温,最适宜的方法是
二陈汤的功用是
下列四种砖,颜色呈灰白色的是()。
在进行生产装置、厂房的平面布置方案设计时,应注意()。
信息高速公路的组成部分包括:
计算机系统中拥有各种软硬件资源,时钟中断是属于()。
Itwasnotmuchfuntotravelononeoftheoldsailingships.Lifewashardforbothpassengersandcrew.17thcenturysailing
最新回复
(
0
)