首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
• Read the text below about customer service. • In most lines there is one unnecessary word. It is either grammatically incorrec
• Read the text below about customer service. • In most lines there is one unnecessary word. It is either grammatically incorrec
admin
2010-01-28
49
问题
• Read the text below about customer service.
• In most lines there is one unnecessary word. It is either grammatically incorrect or does not fit in with the sense of the text. Some lines are correct.
• For each numbered line 41—52, find the unnecessary word and then write the word in CAPITAL LETTERS. If a line is correct write CORRECT.
CUSTOMER SERVICE
Customer service has become such as an important competitive differentiator that it really is no longer solely the responsibility of
41. a small group of individuals staffing around a complaints desk.
42. Customer service is included every employee’s responsibility, and it
43. should be a proactive rather than a reactive strategy. Excellent
44. service wins and keeps up customers. Service means extras—in terms
45. of product, care and information—customised to meet for the similar
46. needs of a group of customers. It has become so relatively complex
47. and inclusive, extending from order planning to postsales service,
48. that a cross-functional team of staff and managers is often one needed
49. for service delivery. Some more things haven’t changed. The three
50. "F"s of service still apply, it has to be fast, flexible, and come
51. from the first person the client contacted. However by today, the first
52. person may be a computer, and fast now means instantaneous. Flexibility remains key to survival.
选项
答案
RELATIVELY
解析
转载请注明原文地址:https://kaotiyun.com/show/yeKd777K
本试题收录于:
BEC高级阅读题库BEC商务英语分类
0
BEC高级阅读
BEC商务英语
相关试题推荐
A、 B、 C、 B(A)此问题不可以使用过去时来回答,所以此项是错误的。(B)今天完成报告书比较好,故为正确答案。(C)report与reporter的发音相似。要多加注意。
Whatshouldbeplacednexttothewindow?
Whatisthereportmainlyabout?
Whatdidthecustomersrecommend?
Whatisthereportmainlyabout?
Whatproblemdoesthespeakerreport?
Lookatthegraphic.Whatcolorpaintwillthewomanmostlikelychoose?
Inthispartofthetest,youareaskedtogiveashorttalkonabusinesstopic.Youhavetochooseoneofthetopicsfromthe
CustomerRelations:theimportancetoacompanyofreliablecustomeropinionsofproducts
Theinterlocutorasksyouquestionsonanumberofwork-relatedandnonwork-relatedsubjects.
随机试题
在依法必须进行招标的工程范围内,施工单项合同估算价在_______万元人民币以上的,必须进行招标。()
人类从记数、计数到计算,经历了漫长的历史阶段,即从__________、__________,一直发展到现今的____________。
眼球壁()
限制型心力衰竭病人常常死于
下列不属于ETF份额申购和赎回原则的是()。
在企业所得税中,补充养老保险和补充医疗保险分别在不超过职工工资总额()标准内的部分允许税前扣除。
计算下列定积分:
一项发明或者实用新型获得专利权的实质条件是______。
有以下程序:#includemain(){ints=5,i;for(i=1;i<3;i++)switch(i){default:s+=i;case2:s++;break;case4:s+=2;break;}printf(’’%d\
Todaywetalkaboutthedifferencebetweenacollegeandauniversity.Collegesanduniversitieshavealotincommon.Theyprep
最新回复
(
0
)