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I’m not just a consumer—I’m a victim. If I order a product, it is sure to arrive in the wrong color, size, or quantity. If I hire people to do repairs, they never arrive on the day scheduled. If I pay a bill, the computer program often overcharges me. Therefore, I save all shopping slips and original boxes, and if I need to make a complaint, I will go right to the top. It always works for me.