2. 外语
  3. In this part of the test, you are asked to give a short talk on a business topic. You have to choose one of the topics from the

In this part of the test, you are asked to give a short talk on a business topic. You have to choose one of the topics from the

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问题 In this part of the test, you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about one minute. You have one minute to prepare your ideas.
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答案A: What’s the reason and disadvantage of interest rate increase? ?The People’s Bank of China failed to curb over-investment in such sectors as steel, property, cement and aluminum by other means, it would resort to rate increases. ?Interest rate increases would lure even more overseas capital into China. B: What is important when aiming to improve production quality? ?Up-to-date equipment ?Staff training C: What is important when aiming to improve customer service? ?Staff Training ?Customer Satisfaction Surveys A:(略) B：What is important when aiming to improve production quality? Up-to-date equipment Any far-sighted entrepreneur will have to acknowledge that in today’s competitive market,a business can only survive by upgrading their information．New equipment is one of them．With all this modem equipment,we will be able to maximize production output and enhance the quality of our products．Thus,we will able to undertake complex production process and ensure that the products’quality meets our clients’expectations． Staff training Staff training is important in many ways．One of them is that it would give updated information to employees．keeping them informed with the latest development and innovation in this industry．In this way,it could motivate more potential from the staff．Thus,it could be easy to improve production quality． C:What is important when aiming to improve customer service? Staff training Having better employees is not only good for the company,and also good for the customer．It’s the service that causes product and company differentiation．One of the best ways companies can effectively accomplish this is through their employees because they are the customer contact point．That is why employees are now being trained．By inviting some experts to train the staff,it will improve staff’s friendliness．the speed of service and learn to deal with customer complaints． Customer satisfaction surveys Customer insight is vital to any business． Responsive companies measure customer satisfaction directly through periodic survey．A high positive word of mouth score indicates that the company is producing high customer satisfaction．Besides,by obtaining feedback from customers,the company will know how the business has met customer expectations．
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