2. 外语
  3. To: Mathilda Bauwens From: custserv@robbinsbakerysupplies.be Date: September 7 Subject: Order No. 81692-07 Dear Ms. Bauwens, Ro

To: Mathilda Bauwens From: custserv@robbinsbakerysupplies.be Date: September 7 Subject: Order No. 81692-07 Dear Ms. Bauwens, Ro

admin2018-11-19  52
问题 To: Mathilda Bauwens
From: custserv@robbinsbakerysupplies.be
Date: September 7
Subject: Order No. 81692-07
Dear Ms. Bauwens,
Robbins Bakery Supplies has been the preferred supplier of bakery shop owners all over Europe for nearly 50 years. With our extensive product knowledge and years of experience, you can be assured that we sell only the best baking ingredients and equipment.
We received your order on September 6 for the following products and are now preparing them for shipment. Please note that items may ship separately based on their availability.

Domestic deliveries are free of charge and will take one to (wo business days, depending on location. Your credit card will not reflect the payment for the costs of your order until the items are sent to the address you specified.
You can follow up at any time by visiting our Web site at www.robbinsbakerysupplies.be. Just enter your order number in the appropriate box to see your purchase history. Once again, thank you and we hope for your continued business.
All the best,
Robbins Bakery Supplies
Customer Service
To: custserv@robbinsbakerysupplies.be
From: Mathilda Bauwens
Date: September 19
Subject: Re: Order No. 81692-07
To whom it may concern,
I received all the products I ordered, but instead of 14" cheesecake pans, I got 10" ones. Unfortunately, I needed pans of the correct size to complete a job for a loyal and important client. In order to make the deadline, I was forced to take time away from my busy schedule, and pay substantially higher, to get the pans from another store. Needless to say, I am very disappointed, especially after I’d heard so many good things about you from my business partner. Since I have no use for 10" pans, I am sending them back to you this week in exchange for a full refund. In addition, I feel it is right to ask that you also reimburse me for the difference in price that I had to pay for the 14" ones. I hope to hear from you soon about this matter.
Mathilda Bauwens
Owner
Wizo Bakeshop
Which product is Ms. Bauwens referring to in here-mail?
选项 A、SDC871
B、EDC106
C、RCP433
D、EFS520
答案C
解析 本题需要将两封邮件综合起来看，题干问鲍文斯女士在邮件中提到了哪种(Which)产品，这就需要去第二封邮件中寻找线索。
第二封邮件中提到“…instead of 14”cheesecake pans，I got 10”ones．”，即她得到了10英寸的平底锅，而不是14英寸的平底锅，这是第一条线索。但我们还不知道这种产品的名字，需要到第一封邮件中去查找确认。第一封邮件中提到了“PRODUCT NO．，RCP433”和“DESCRIPTION，14”round cheesecake pan”，因此我们可以推知14英寸平底锅的产品编号是“RCP433”，这是第二条线索。
结合这两条线索，可以推断出鲍文斯女士在邮件中说的是RCP433号产品，因此选(C)RCP433。
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