首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
• Read the text below about customer service. • In most lines there is one unnecessary word. It is either grammatically incorrec
• Read the text below about customer service. • In most lines there is one unnecessary word. It is either grammatically incorrec
admin
2010-01-28
73
问题
• Read the text below about customer service.
• In most lines there is one unnecessary word. It is either grammatically incorrect or does not fit in with the sense of the text. Some lines are correct.
• For each numbered line 41—52, find the unnecessary word and then write the word in CAPITAL LETTERS. If a line is correct write CORRECT.
CUSTOMER SERVICE
Customer service has become such as an important competitive differentiator that it really is no longer solely the responsibility of
41. a small group of individuals staffing around a complaints desk.
42. Customer service is included every employee’s responsibility, and it
43. should be a proactive rather than a reactive strategy. Excellent
44. service wins and keeps up customers. Service means extras—in terms
45. of product, care and information—customised to meet for the similar
46. needs of a group of customers. It has become so relatively complex
47. and inclusive, extending from order planning to postsales service,
48. that a cross-functional team of staff and managers is often one needed
49. for service delivery. Some more things haven’t changed. The three
50. "F"s of service still apply, it has to be fast, flexible, and come
51. from the first person the client contacted. However by today, the first
52. person may be a computer, and fast now means instantaneous. Flexibility remains key to survival.
选项
答案
UP
解析
转载请注明原文地址:https://kaotiyun.com/show/5eKd777K
本试题收录于:
BEC高级阅读题库BEC商务英语分类
0
BEC高级阅读
BEC商务英语
相关试题推荐
Whatisthenewsreportmainlyabout?
A、 B、 C、 A题目为询问是否应该由说话者自己来预约欧洲之旅的助动词(Should)疑问句。ShouldI…可用来表达“我需要/应该……吗?”。
Whatisthereportmainlyabout?
ExchangeRisksYourcompanywilldobusinesswithseveralcompaniesfromseveralcountries.Sinceseveralcurrenciesofm
FortwocandidatesCustomerInvolvementYourcompanyhasdecidedtotrytoincreasecustomerinvolvementintherangeandqualit
StaffManagement:theimportanceofencouragingstafftomakesuggestionsforimprovements
FinancialManagement:howtoensurethatacompanyplanisimplemented?
Theinterlocutorasksyouquestionsonanumberofwork-relatedandnonwork-relatedsubjects.
Leavingamessageonanansweringmachine
Theinterlocutorasksyouquestionsonanumberofwork-relatedandnonwork-relatedsubjects.
随机试题
Iwasillseveraldaysago,otherwiseIwouldhavecometoseeyouearlier/sooner.
张某于2012年在某医疗机构进行了医师注册,但自从注册后2年以来,一直没有上班工作。2014年该医疗机构向上级卫生行政部门报告,卫生行政部门做出了注销注册的决定。卫生行政部门做出该决定的理由是
下列与类天疱疮有关的事实错误的是
肺肾阴虚型经行吐衄的治法是
生物-心理-社会医学模式建立在20世纪的
下列关于个人独资企业的说法哪项是错误的?()
2000版ISO9000族标准适用的范围是( )。
一位被试者在EPQ的E量表上的T分为30分,其个性倾向为()。
单位领导让你和老员工去检查某企业。你是负责人。你有了新思路。但老员工坚持老原则。如果不按老员工的旧思路,他就不配合你,你怎么办?
A、 B、 C、 D、 D第一组图形的曲线数依次为1、2、3;第二组图形的曲线数依次为2、3、(4),由此选择D。
最新回复
(
0
)