首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
A、Demand a prompt response. B、Provide all the details. C、Send it by express mail. D、Stick to the point. D短文结尾处提到,给商店写投拆信时,要以公事公办
A、Demand a prompt response. B、Provide all the details. C、Send it by express mail. D、Stick to the point. D短文结尾处提到,给商店写投拆信时,要以公事公办
admin
2017-10-31
36
问题
The way to complain is to act business-like and important. If your complaint is immediate, [20] suppose you got the wrong order at a restaurant, make a polite but firm request to see the manager. When the manager comes, ask his or her name. And then state your problem and what you expect to have done about it. Be polite! Shouting or acting rude will get you nowhere. But also be firm in making your complaint. Besides, act important. This doesn’t mean to put on airs and say "do you know who I am?" What it means is that people are often treated the way they expect to be treated. If you act like someone who expects a fair request to be granted, chances are it will be granted. The worst way to complain is over the telephone. You are speaking to a voice coming from someone you cannot see.
[21]So you can’t tell how the person on the line is reacting. It is easy for that person to give you the run-around. Complaining in person or by letter is generally more effective. If your complaint doesn’t require an immediate response, it often helps to complain by letter. If you have an appliance that doesn’t work, send a letter to the store that sold it. [22]Be business-like and stick to the point. Don’t spend a paragraph on how your uncle Joe tried to fix the problem and couldn’t.
20. What does the speaker suggest you do when you are not served properly at a restaurant?
21. Why does the speaker say the worst way to complain is over the telephone?
22. What should you do if you make a complaint by letter?
选项
A、Demand a prompt response.
B、Provide all the details.
C、Send it by express mail.
D、Stick to the point.
答案
D
解析
短文结尾处提到,给商店写投拆信时,要以公事公办的态度说话,不要离题。所以答案为D。短文听力结尾处常考,且本题符合短文听力“听到什么选什么”的原则,只要抓住原文的stick to the point就可以做出正确的选择。A“要求快速答复”和C“用快递送信”原文未提及;B“提供所有的细节”与原文相悖。
转载请注明原文地址:https://kaotiyun.com/show/86a7777K
0
大学英语四级
相关试题推荐
A、Todobusinesseffectively.B、Tomeetothers’requirement.C、Toimprovelinguisticskills.D、TopromoteproficiencyinEnglish
A、Thosewhoseldomsleep.B、Thosewhoseldomdrink.C、Thosewhooftensmoke.D、Thosewhoofteneatjunkfood.B短文开头提到,那些不抽烟、不喝酒或
BigisBackA)Corporategiantswereonthedefensivefordecades.Nowtheyhavetheadvantageagain.In1996,inoneofhis
TipsforThoseWhoTravelAloneA)Whenitcomestotraveling,sometimestakingajourneyalonecanbegreat.Travelingalon
ItcameassomethingofasurprisewhenDiana,PrincessofWales,madeatriptoAngolain1997,tosupporttheRedCross’scamp
Anewanalysisoffederalmoneythatpublicschoolsreceiveforlow-incomestudentsshowsthatarecordnumberofthenation’ss
A、Trademark.B、Productionright.C、Registeredright.D、Propertyright.D推理题。原文第二句话提到:在有关国际版权的研讨会上,代表团提出CD盗版问题以及其他的侵权行为使得泰国处在失去贸
A、Gohillwalking.B、Goswimming.C、Gocycling.D、Dineout.D细节题。本题四个选项均为动词原形,应涉及某个行动:打算、建议等。对话中女士说她没有心情爬山,也不擅长骑车,所以A、C两项肯定不对。最后
A、Hefindshimselfsensitivetotemperaturechanges.B、Hefindsithardtobeartheconstantheatofsummer.C、Heisdesperatea
随机试题
单纯母乳喂养儿肠道内占绝对优势的细菌为
上颌义齿戴入后恶心的原因中,不恰当的是
小蓟饮子的组成药物中不含
我国药典标准筛孔径最小的筛号是
A.涩肠固脱,温补脾肾B.温补脾肾,涩肠止泻C.益气固表,育阴除烦D.滋补心肾,涩精止遗E.滋阴泻火,固表止汗
个人取得下列所得应缴纳个人所得税的是()。
国内生产总值与国民生产总值是同一概念。()
WiththeScholastics,thesearchfornewknowledge______.Accordingtothepassage,Averroesheldthat______.
ThefollowingaremembersofthePrivyCouncilEXCEPT______.
Classificationgivessignificance【C1】______unrelatedandconsequentlymeaningless【C2】______.Itisoneofthe【C3】______funda
最新回复
(
0
)