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A、Handling customer complaints. B、Recruiting and training new staff. C、Developing computer programs. D、Dispatching ordered goods
A、Handling customer complaints. B、Recruiting and training new staff. C、Developing computer programs. D、Dispatching ordered goods
admin
2010-01-16
47
问题
M: I see on your resume that you worked as a manager of a store called "Computer Country". Could you tell me a little more about your responsibilities there?
W: Sure. I was responsible for overseeing about 30 employees. I did all of the ordering for the store, and I kept track of the inventory.
M: What was the most difficult part of your job?
W: Probably handling angry customers. We didn’t have them very often, but when we did, I needed to make sure they were well taken care of. After all, the customer is always right.
M: That’s how we feel here too. How long did you work there?
W: I was there for three and a half years. I left the company last month.
M: And why did you leave?
W: My husband has been transferred to Boston. And I understand your company has an opening there too.
M: Yes, that’s right. We do. But the position won’t start until early next month. Would that be a problem for you?
W: No, not at all. My husband’s new job doesn’t begin for a few weeks. So we thought we would spend some time driving to Boston and stop to see my parents.
M: That sounds nice. So tell me, why are you interested in this particular position?
W: I know that your company has a great reputation, and a wonderful product. I’ve thought many times that I would like to be a part of it. When I heard about the opening in Boston, I jumped to the opportunity.
M: Well I’m glad you did.
选项
A、Handling customer complaints.
B、Recruiting and training new staff.
C、Developing computer programs.
D、Dispatching ordered goods on time.
答案
A
解析
Q:What does the woman say was the most difficult part of her job?
由男士的提问the most difficult part和女士的回答Probably handling angry customers可知女士认为安抚顾客的抱怨最困难。
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0
大学英语六级
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