首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
• Read the article below about customer services. • For each question 23-28 on the opposite page.choose the correct answer.
• Read the article below about customer services. • For each question 23-28 on the opposite page.choose the correct answer.
admin
2010-08-16
49
问题
• Read the article below about customer services.
• For each question 23-28 on the opposite page.choose the correct answer.
• Mark one letter(A,B,or C)on your Answer Sheet.
Providing Superior Customer Service
You can use customer service as a powerful way to set yourself apart from your competition.It’s one of the strengths a small business has,and by emphasizing customer service,you can compete with larger companies who may offer more variety,lower prices,and other perks you can’t afford.Here are four maxims to help make sure you leverage your small business status to provide the best customer service possible.
If a customer has a problem.apologize and fix the problem.Make sure to let customers let off their grievances,even if you are tempted to interrupt and over a refund creates ill will.Keep in mind that a complaint about your company is an opportunity to turn the situation around and create a loyal customer.Obviously,some customer requests are too outrageous to comply with.If that’s the case.do your best to offer a moderate,appealing alternative.
Ask your customers to rate your service on a regular basis.This can be done via a short questionnaire included with every product sold or mailed to key clients.Keep the questionnaire short so that it is not a burden for customers to complete.Always let customers know the purpose of the survey is to serve them better.If they fill out thesurvey and have no problems,it is a reminder of what good service you offer.If issues do arise,they can be addressed.
You must be flexible when it comes to your customers and clients.This means doing a project for a client in a pinch,having an early morning meeting even if you like to sleep in,and meeting on Saturday even if you usually reserve your weekends for yourself.
Flexibility can also mean getting information for your client,even though it may not be in your area of expertise.Say,for example,you’re catering a wedding and your client needs information on Irish wedding customs.It’s just as easy to make a call to your local library and fax the information to your client as it is to say‘I don’t know anything about that.’And making that extra effort will ultimately pay off with a very satisfied customer.
Make your customers believe they are important to you by always appearing to go the extra mile.Build a little cushion into a deadline and deliver early.
The author thinks
选项
A、offering some extra service may help you win the customer’s loyalty.
B、the customer tends to pay for your extra service.
C、it will COSt you a lot to provide extra service.
答案
A
解析
根据倒数第二段最后一句可知,“你”所提供的额外服务能赢得一位非常满意的顾客。因此A项与原文相符;文中没有提及B项;C项表述的内容与倒数第二段的倒数第二句话“It’s just as easy to make a callto your local library and fax the informat’ion to your client as it is to say‘I don’t know anything about that.”的意思相反。所以A为正确选项。
转载请注明原文地址:https://kaotiyun.com/show/GGbO777K
本试题收录于:
BEC初级阅读题库BEC商务英语分类
0
BEC初级阅读
BEC商务英语
相关试题推荐
•Readthearticlebelowaboutsmokingatworkplace.•ChoosethebestwordorphrasetofilleachgapfromA,B,C,orDonthe
•Readthearticlebelowaboutsmokingatworkplace.•ChoosethebestwordorphrasetofilleachgapfromA,B,C,orDonthe
•Readtheextractofanarticlebelowaboutproductpromotion.•Inmostofthelines34-45thereisoneextraword.Itiseither
•Readthearticlebelowaboutthejobofstoreassistants.•choosethebestwordtofilleachgapfromA,B,CorD.•Foreach
•Lookatthestatementsbelowandthedetailsofconferencecentres.•Whichconferencecentre(A,B,CorD)doeseachstat
•Lookatthestatementsbelowandtheinformationaboutcardsontheoppositepage.•Whichcard(A,B,CorD)doeseachstate
•ReadthetextbelowaboutMilair’sletterofapology.•Inmostoftheline(34-45)thereisoneextraword.Itiseitherg
TheiPodHasTurnedAppleintoaSuperbrandNosinglebrandcouldbecomparedtoApple’siPod,whichisexpectedtobetheh
Howmanyaretherequalitycontrolinspectionpoints?Howtocheckthequalityduringproduction?
Howmanyaretherequalitycontrolinspectionpoints.Howtocheckthequalityduringproduction?
随机试题
某物流公司安排A、B、C、D、E五个人完成J1、J2、J3、J4、J5五项运输任务,每人仅完成一项,已知每人完成各项任务所需的工时定额如下表,求使总耗用工时最低的指派方案.
政党制度
A.淋巴滤泡形成B.肉芽肿形成C.纤维素渗出D.黏膜上皮及间质增生炎性息肉的病理特点是
简述骨肉瘤的治疗。
根据客户未来经济情况的变动,理财规划师应对计划做出及时调整,其主要的调整措施有()。
已知a=一3x+1,b=x2,c=3,若a、b、c是△ABC的三条边,则().
我国学者廖世承编写的第一本《教育心理学》教科书于()出版。
除非进行彻底的司法改革,否则就不会有真正的安全保障。由此可见:
思想体系又称社会意识形态,是社会意识的高级层次,它以相对稳定的形式反映社会存在,具有系统性、抽象性的特点。思想体系可以分为两类:一类属于意识形态的思想体系,另一类属于非意识形态的思想体系。下列都属于意识形态的思想体系的是()
Wherewastheletterprobablyplacedmanyyearsago?
最新回复
(
0
)