Look at the notes below. You will hear a woman discussing the reputation-building with her boss.

Look at the notes below.
You will hear a woman discussing the reputation-building with her boss.
You have 15 seconds to read through the notes.
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Now listen, and fill in the spaces.
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Man: Stella, this is Jack speaking. Would you please bring me up to speed with the population market research conducted last week? There were a lot of problems, weren’t there?
Woman: Yes, I am afraid. We had a few problems, especially the quality crisis. That makes a big kick on our company’s reputation. On top of that, the quality of our milk cannot satisfy the customers and we even received some complaints.
Man: Well, I surely believe that it makes every dairy product companies affected. Not only us.
Woman: Yes, but we should have made agreements with our suppliers to sell only to us, like the top companies in our industry. It will surely cost a lot, but it is really useful.
Man: How can you be so sure?
Woman: Well, we can make a news press to the public to claim that the raw material we introduce is unique and of good quality.
Man: We should also begin to recall all the defective products.
Woman: Yes. And I think we need to invite some authorities to our company for a credential investigation. The public attention will surely be attracted back.
Man: That’s a good idea.
Woman: Thanks. Do you have any other questions?
Man: Well, I think the...
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Now listen to the recording again.
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