Where is the speaker calling from?

Good afternoon, Ms. Candela. This is Amy from Luminous Homes Appliances. We have already prepared the lamp shades you ordered for your new house. While packing the items, I saw that one of them was damaged, so I had to order a replacement from another branch. l will have the rest of your purchases delivered to you today, and when the other lamp shade arrives I will send it over right away. Sorry for the delay, and please contact me if I can be of further assistance.