首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
考研
There are many reasons for the sorry state of commercial aviation in America. But I come to you as a technology columnist to tel
There are many reasons for the sorry state of commercial aviation in America. But I come to you as a technology columnist to tel
admin
2022-01-20
59
问题
There are many reasons for the sorry state of commercial aviation in America. But I come to you as a technology columnist to tell you that technology, too, has failed you. People in Silicon Valley pride themselves on their capacity to upend entrenched industries. Uber defeated taxi cartels. Airbnb made getting a room cheaper and more accessible. Streaming services are undoing the cable business. Yet the airline industry has not just stubbornly resisted innovation to improve customer service—in many ways, technology has only fueled the industry’ s race to the bottom.
"The airline industry has been on a steady downward trajectory when it comes to customer service for nearly 40 years." said Henry H. Harteveldt He noted that American carriers were improving on some metrics—on-time service is up, baggage loss is down and prices keep getting better. And what keeps deteriorating are comfort and quality of service for low-end passengers, he added.
Airlines keep tacking on separate fees for amenities we used to consider part of the flight. And customers keep going along with it. "Consumers have shown that they’re willing to put up with an awful lot, including lack of amenities, mediocre or worse customer service and more to save money," Harteveldt said. "And the airline industry has evolved to meet that desire for cheap fares." Part of the problem is how we buy tickets today. The whole system is mercilessly transactional. Customer service—that is, how the airline treats you—isn’ t often part of the transaction. As a result, airlines have little incentive to reform themselves.
Can technology improve how airlines work? Some people have ideas for how that may happen. One of them is obvious and sensible: customer reviews. Last year Trip Advisor began rating airlines. Its new rankings, released this week, show that overall, airlines get an average rating of 3.7 out of 5 from customers. That is small potatoes, though. A bigger disruption would come from altering how we pay for airfares. In the same way that Netflix changed the DVD business by charging a monthly fee, some consultants argue that a membership fee could radically improve flying. Your only technological hope for better service is your smartphone camera and the viral push of social networks.
According to Henry H. Harteveldt,________has been improved in American airline industry.
选项
A、ticket price
B、customer service
C、comfort level
D、security check
答案
A
解析
细节题。根据题干关键词定位到文章第二段第二句He noted that American carriers were improving on some metrics-on-time service is up,baggage loss is down and prices keep getting better该句意为“他指出,美国航空公司在某些指标上有所改进——准点率提高,行李遗失率降低,价格持续降低”,故A项“票价有所改善”正确。B项与该段第一句“近40年来,航空业在客户服务质量方面持续下降”相悖。C项与该段最后一句“低端乘客的舒适程度和获得的服务质量在不断恶化”意思相悖。D项“安检”在文中未提及。故本题选A。
转载请注明原文地址:https://kaotiyun.com/show/a6i4777K
0
考研英语二
相关试题推荐
StudythefollowingdrawingcarefullyandWriteanessayinwhichyoushould:1)describethedrawing,2)interpretthemeaning
Geneticengineeringholdsgreatpotentialpayoffsforfarmersandconsumersbymakingcropsresistanttopests,diseases,andev
Excitement,fatigue,andanxietycanallbedetectedfromsomeone’sblinks,accordingtopsychologistJohnStern(21)Washington
Overthepastdecade,manycompanieshadperfectedtheartofcreatingautomaticbehaviors-habits-amongconsumers.Thesehabits
ReadthefollowingChineseandwriteanabstractof80~100words.YoushouldwriteyouranswersonANSWERSHEET2.
WholesalepricesinJulyrosemoresharplythanexpectedandatafasterratethanconsumerprices,【1】thatbusinesseswerestill
WholesalepricesinJulyrosemoresharplythanexpectedandatafasterratethanconsumerprices,【1】thatbusinesseswerestill
OlympicGamesareheldeveryfouryearsatadifferentsite,inwhichathletes【1】differentnationscompeteagainsteachotherin
OlympicGamesareheldeveryfouryearsatadifferentsite,inwhichathletes【1】differentnationscompeteagainsteachotherin
Asanyonewhohastriedtoloseweightknows,realisticgoal-settinggenerallyproducesthebestresults.That’spartiallybecau
随机试题
“需要层级论”的提出者是()
A.羟磷灰石结晶B.类固醇结晶C.胆固醇结晶D.草酸钙结晶E.焦磷酸钙结晶类风湿性、结核性、骨性关节炎
试戴时检查邻面接触点是否合适最好用
患者女性,21岁,近1年来厌食、呕吐,伴闭经。查体:消瘦,心肺无异常,腹软,无压痛,肝脾无异常。神经系统查体无异常。超声及胃镜检查无异常。最适合的治疗为
一患者,主诉左下后牙牙龈肿痛4天。检查见颊侧牙龈卵圆形肿胀,触诊可查及波动感,牙体组织完整,牙周袋深8mm。探诊溢脓。X线示牙槽骨吸收达根长1/2,根尖区无骨吸收暗影,则最可能的诊断是
A、稳态一点法B、一点法预测维持剂量C、重复一点法D、血清肌酐法E、Bayesian反馈法适用于血管外给药时,误差大小由K值或t1/2的波动程度而定,波动范围越大误差越大的是()。
法定节假日安排劳动者加班工作的,用人单位应当支付()的报酬。
下列课程属于综合课程的有()
1.党的十九大报告提出的实施乡村振兴战略,正在温暖着各个村寨。乡亲们盼着乡村振兴,盼着农业强起来,生活富起来,农村美起来。基层干部反映,乡村振兴,急缺的就是资本。资本下乡。就是撬动乡村振兴的活水,是乡亲们的甘霖。随着我国“四化同步”的推进,城市发
Nowadays,manyuniversitiesoffermentalhealthclassestotheirstudents.WriteacompositionentitledTheNecessityofMental
最新回复
(
0
)