2. 外语
  3. —Read the text about customer car. —In most of the lines 34-35 there is one extra word. One or two lines, however, are correct.

—Read the text about customer car. —In most of the lines 34-35 there is one extra word. One or two lines, however, are correct.

admin2009-01-17  133
问题 —Read the text about customer car.
—In most of the lines 34-35 there is one extra word. One or two lines, however, are correct.
—If a line is correct, write CORRECT on your Answer Sheet.
—if there is an extra word in the line, write the extra in CAPITAL LETTERS on your Answer Sheet.

                             Customer care
     Apart from ensuring that an efficient electricity supply for our
     customers. Nat Electric provides an invaluable service in other areas
34.  as well. While our Customer Helpline (charged a local rates) is the
35.  first point of contact with when you want to make an enquiry and
36.  we receive a huge number of calls from customers on
37.  average, there are 50 000 calls a one week. Available 24 hours
38.  a day, seven days a week 365 days a year, our Helpline on advisors
39.  aim at to answer 95 percent of all calls within 15 seconds. There
40.  are more than 200 advisors, working in around the dock to
41.  provide for this serviced, backed by a further 80 support staff
42.  who do handle any necessary paperwork. Although our target
43.  is to reply to letters within 10 working days. Nat Electric regularly
44.  responds within three to four days, and we are especially proud of the
45.  standards achieved by our customer relations team.

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