首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
• Read the text below about customer service. • In most lines there is one unnecessary word. It is either grammatically incorrec
• Read the text below about customer service. • In most lines there is one unnecessary word. It is either grammatically incorrec
admin
2010-01-28
87
问题
• Read the text below about customer service.
• In most lines there is one unnecessary word. It is either grammatically incorrect or does not fit in with the sense of the text. Some lines are correct.
• For each numbered line 41—52, find the unnecessary word and then write the word in CAPITAL LETTERS. If a line is correct write CORRECT.
CUSTOMER SERVICE
Customer service has become such as an important competitive differentiator that it really is no longer solely the responsibility of
41. a small group of individuals staffing around a complaints desk.
42. Customer service is included every employee’s responsibility, and it
43. should be a proactive rather than a reactive strategy. Excellent
44. service wins and keeps up customers. Service means extras—in terms
45. of product, care and information—customised to meet for the similar
46. needs of a group of customers. It has become so relatively complex
47. and inclusive, extending from order planning to postsales service,
48. that a cross-functional team of staff and managers is often one needed
49. for service delivery. Some more things haven’t changed. The three
50. "F"s of service still apply, it has to be fast, flexible, and come
51. from the first person the client contacted. However by today, the first
52. person may be a computer, and fast now means instantaneous. Flexibility remains key to survival.
选项
答案
BY
解析
转载请注明原文地址:https://kaotiyun.com/show/jeKd777K
本试题收录于:
BEC高级阅读题库BEC商务英语分类
0
BEC高级阅读
BEC商务英语
相关试题推荐
WhereshouldpassengerstravelingtoMadridgoto?
Whatshouldbeputinthebag?
A、 B、 C、 B题目为询问周一是不是去开会的助动词(Should)疑问句。
ExchangeRisksYourcompanywilldobusinesswithseveralcompaniesfromseveralcountries.Sinceseveralcurrenciesofm
FortwocandidatesCustomerInvolvementYourcompanyhasdecidedtotrytoincreasecustomerinvolvementintherangeandqualit
TaskSheetforCandidateATaskSheet1A:Themanagement;howtotreatyouremployeeswithTLC(TenderLovingCare)B:Custo
StaffManagement:theimportanceofencouragingstafftomakesuggestionsforimprovements
CustomerRelations:theimportancetoacompanyofreliablecustomeropinionsofproducts
Iscapitalmarketimportantornot?Why?Canyougiveexplanationaboutit?
Theinterlocutorasksyouquestionsonanumberofwork-relatedandnonwork-relatedsubjects.
随机试题
分离制又称为独立制或()
进行病室通风的目的,下列何项不妥( )。
图6-26中,水箱侧壁开一圆形薄壁孔口,直径d=5cm,水面恒定,孔口中心到水面的高度H=4.0m,已知孔口的流速系数φ=0.98收缩系数ε=0.62,孔口出流的流量Q为()L/s。
设α(x)=1–cos,β(x)=2x2,则当x→0时,下列结论中正确的是()。[2012年真题]
教师主导作用正确和完全地实现,其结果必然是()。
我国从1981年开始征收个人所得税,当时个人所得税的起征点是800元,2006年提高到1600元,2008年提高到2000元,从2011年起提高到3500元。近期一些专家学者提出,应进一步上调个人所得税起征点。个人所得税起征点的不断调整,说明(
下面是一篇存在问题的公文。阅读后回答问题。××市人民政府文件××[2008]20号
3,10,15,26,()
“五指活动”的倡导者是()。
如何评价企业的资产负债率指标。
最新回复
(
0
)