首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
考研
[A] Uniqueness [B] Attentiveness [C] Communication [D] Personalization [E] Appreciation [F] Recognitio
[A] Uniqueness [B] Attentiveness [C] Communication [D] Personalization [E] Appreciation [F] Recognitio
admin
2023-03-22
116
问题
[A] Uniqueness
[B] Attentiveness
[C] Communication
[D] Personalization
[E] Appreciation
[F] Recognition
[G] Consideration
It is often the little details that customers recall even more than the product they purchased or the service they received. Little details that customers notice, and that makes them feel good about not only making the purchase, but making the purchase from you, is a significant part of the overall customer experience. Here are several ways to go above and beyond good customer service and boost customer loyalty.
【B6】______________________________________________
New York restaurant owner Danny Meyer is a master of detail, and his employees are trained to notice, and when appropriate act on, even the tiniest scraps of information they observe or discover about a guest. If you happen to mention when making a reservation that it’s a birthday dinner, the manager will make it a point to come to the table and extend Danny’s birthday wishes to the appropriate person.
【B7】______________________________________________
Greeting your customer by name is a very meaningful and treasured detail that adds greatly to the way they experience doing business with you. If your office works by appointment, the receptionist should make sure she knows just who will be walking in the door next, and immediately greet them with eye contact, a smile and "Good morning, are you Mr. Morgan?" if she isn’t sure if it’s Mr. Morgan, or simply, "Good morning Mr. Morgan" if he is.
【B8】______________________________________________
Don’t we all have a story about the coffee shop waitress who doesn’t ever need to be told how we like our iced tea, or the diner where the cook starts to make the same thing you always order the minute he sees you walk in the door? The salesperson who sends gifts in pink because she remembers that’s your favorite color. These experiences add value, and they also instill an enormous amount of loyalty. Is there anything you and your staff can do to ensure your customers know that you not only pay attention to their preferences, but remember them and cater to them for each and every transaction?
【B9】______________________________________________
When customers buy something that includes an outside component that’s integral to its use or makes it more user-friendly, do you ask if they have that thing or if they still have enough of it left? For example, if you sell birthday cakes, do you have candles to go with it? If you have a pediatric dental practice, do you have a little stepstool in the bathroom so the child can reach the sink?
【B10】______________________________________________
What do you do to show your customers, your clients or your patients that you appreciate them? After all, there are probably several other businesses that do what you do. Feeling appreciated is an experience that is universally meaningful. Always be sure to let your customers know that you are extending this extra to them because they are a valued customer and you want to show them that you appreciate them.
Meaningful, memorable, fun, unusual and unexpected experiences influence the way customers perceive you in general and feel about you in particular. These little details are so easy to overlook, so tempting to brush off as unimportant. But add a number of seemingly minor details together, and you end up with something of far more value than you would without them.
【B10】
选项
答案
E
解析
第六段多次提到了appreciate一词,且本段内容讲述的是要对顾客心怀感激,故本段最恰当的标题应该是E项Appreciation“心存感激”。
转载请注明原文地址:https://kaotiyun.com/show/oz0D777K
0
考研英语一
相关试题推荐
Skepticsofhighereducationoftencomplainthatuniversitiesoffertoomanyboringdegreeswithlittlevalueintheworkplace.【
ZoeBuhlerwasscheduledforanultrasoundappointmentontheSeptembermorningwhenAustralianpoliceenteredherhome.Thepre
ZoeBuhlerwasscheduledforanultrasoundappointmentontheSeptembermorningwhenAustralianpoliceenteredherhome.Thepre
Forthoseseekingtohelptheworst-offinpoorcountries,themobilephonehasbeenamagicwand.Mobile-moneyaccountshavehe
[A]Shopkeepersareyourfriends[B]Remembertotreatyourself[C]Sticktowhatyouneed[D]Livelikeapeasant
[A]MBAprogramboominSouthAfrica[B]CurrentassessmentofMBAprograms[C]ViewsontherankingsofMBAprograms
TheaverageBritishpeoplegetsix-and-a-halfhours’sleepanight,accordingtotheSleepCouncil.Ithasbeenknownforsomet
TheaverageBritishpeoplegetsix-and-a-halfhours’sleepanight,accordingtotheSleepCouncil.Ithasbeenknownforsomet
Theworldisonthetopofastaggeringriseinthenumberofoldpeople,andtheywilllivelongerthaneverbefore.【C1】_______
Publicrelationsisabroadsetofplannedcommunicationsaboutthecompany,includingpublicityreleases,designedtopromoteg
随机试题
医疗机构的药剂人员调配处方,必须
甲为获利于某日晚向乙家的羊圈内(共有29只羊)投放毒药,待羊中毒后将羊运走,并将羊肉出售给他人。甲的行为构成哪些犯罪?()
期限越长,则风险越大,金融工具的发行价格越低;利率越低,发行价格也越低。()
组织与顾客是()关系。
在政府管理活动中,政府有时候根据需要设置临时办公机构,如各种工作领导协调小组及其办公室,这种组织结构属于()。
联合国开发计划署把新能源分为()。
某大学生从学校骑车至某小区,学校与该小区仅相隔一个山坡。从学校直接上坡,再下坡即到达该小区。已知下坡速度是上坡速度的2.5倍,下坡所花时间是上坡时间的一半。若返回时的上下坡速度仍保持不变,则从小区返回学校花费时间与从学校到小区花费时间之比为:
Doyourememberallthoseyearswhenscientistsarguedthatsmokingwouldkillusbutthedoubtersinsistedthatwedidn’tknow
教育调查报告一般包括()
Evenahalf-heartedonlookercannothelpbutrealizethatinthisfast-pacedworld,mostaspectsofpopularcultureareconstan
最新回复
(
0
)