A、Making a complaint. B、Making an apology. C、Offering help. D、Placing an order. A语义理解题。男士询问女士能否为其效劳,女士表示自己对上周在男士的商店购买的手机不满意。因此推测

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问题  
M: Hello, how can I help you?
W: I bought a smartphone in your store last week and I’m not happy with it.
O: What is the woman doing now?

选项 A、Making a complaint.
B、Making an apology.
C、Offering help.
D、Placing an order.

答案A

解析 语义理解题。男士询问女士能否为其效劳,女士表示自己对上周在男士的商店购买的手机不满意。因此推测,女士正在做的事情是A)“投诉”。B)“道歉”、C)“提供帮助”和D)“下订单”均与对话内容不符,因此可以排除。
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