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  3. Task 9 Training Overseas Expansion The Retail Company you work for intends to expand into foreign markets and needs to train loc

Task 9 Training Overseas Expansion The Retail Company you work for intends to expand into foreign markets and needs to train loc

admin2010-02-11  78
问题 Task 9 Training Overseas Expansion
The Retail Company you work for intends to expand into foreign markets and needs to train local staff to deal with this. The Managing Director has asked you to make suggestions for a training program.
Discuss, and decide together:
What aspects the training should cover?
   How to evaluate the effectiveness of the training?
选项
答案Suggested discussion: Candidate A: The Company plans to train local staff to deal with overseas expansion. We have been asked to make a proposal for a training program. At present, local employees lack sufficient expertise. The company needs to give them special training course on financial expertise. What do you think about it? Candidate B: Yes, financial expertise is essential to business. I think there are more aspects the training should cover. Training is a process or procedure by which people learn skills and abilities for specific jobs. Candidate A: You’re right. In general, the program should include sessions on: computer expertise, communication skills, presentation techniques, time management, customer care and negotiating skills. How about language training? Candidate B: As for language training course, I don’t think it is necessary for the moment, since most of the employees speak English well. I think training and development are necessary to the management of any organizations. Our company needs to enhance the management effectiveness and efficiency. Management training includes the shaping and strengthening of managerial attitudes and perceptions, which support organizational goals, encourage better cooperation, and foster increased loyalty. Consequently economic benefits are realized in terms of shortened learning times and increased abilities to cope with new situations. Candidate A: You’re right, I agreed with you. In that ease, we may put management training on the top of the list and add business ethics to the training course. Candidate B: Good suggestion. I think team-building session is also important. Shall we put team-building course on the training list? Candidate A: OK. The training programs should consist of early morning sessions, one-day events and residential weekends. What else we need to do first? Candidate B: I think we need to prepare a draft of training schedule, submit an estimate for the program, and design a questionnaire for participants. Candidate A: Good idea. We should also make a proposal on how to evaluate effectiveness of the training. Candidate B: It can be difficult to evaluate the effectiveness of different training sessions. However, profit is the most important yardstick of success for any training session. Candidate A: Absolutely. Performance, productivity or work efficiency can be used as a yardstick against which to measure the staff progress after training sessions. If the training program is successful, the quality of work will improve, and productivity will rise. Candidate B: You’re right. Besides, investing in training promotes staff loyalty. If the company allocates funds for in-service training, it shows that the company places high value on staffs career development, and it will delight the staff members and boost the staff moral. It will end up with upgrading work efficiency, and improving productivity.
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