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  3. ASTRAL HOME CENTER 1916 Barnes Avenue, Cincinnati, OH 45214 September 18 Alessandro Kapranos 798 Duffy Street South Bend, IN 4

ASTRAL HOME CENTER 1916 Barnes Avenue, Cincinnati, OH 45214 September 18 Alessandro Kapranos 798 Duffy Street South Bend, IN 4

admin2019-07-26  16
问题 ASTRAL HOME CENTER
1916 Barnes Avenue, Cincinnati, OH 45214
September 18
Alessandro Kapranos
798 Duffy Street
South Bend, IN 46601
Dear Mr. Kapranos,
We appreciate your business and hope you enjoy the appliance you purchased from Astral Home Center. As one of the country’s most trusted electronic centers, we pride ourselves in distributing the finest appliances to suit our patrons’ everyday needs and providing the most efficient customer service.
Your item is under warranty for 12 months starting from the date of purchase. During this period, you are entitled to free maintenance checkup and repair depending on the cause of the damage. In the event that your item needs to be repaired after the warranty period, you can still bring it to one of our service centers and our technicians will be happy to assist you.

Please take note that you might need to pay an additional fee for the cost of replacement parts. The out-of-warranty repair cost includes all brands and units that fall under the appliance type.
For complete guidelines on our repair services, please refer to the booklet enclosed with this letter. It also includes a list of service centers located across the country.
Should you have any questions, you may call our 24-hour hotline at 555-9987 or e-mail us at custserv@astralhc.com.
Sincerely,
Blake Boer
Operations manager
Astral Home Center
To Blake Boer
From Alessandro Kapranos
Date January 25
Subject Service Center in Alabama
Dear Mr. Boer,
Two years ago, I bought an Automaton LED Plasma TV from your store in Cincinnati. My wife and I were pleased with its excellent picture quality and ability to access the Internet. However, during a recent move to our current residence in Alabama, the TV was damaged while in transit.
Since I no longer have the booklet that was included with my purchase, I was wondering if you could refer me to the nearest service center in our area. We’d like to take our unit in for repair as soon as possible, so I’d appreciate it if you called my office number at 555-5837.
I’m looking forward to your swift response. Thank you.
Sincerely,
Alessandro Kapranos
Why did Mr. Kapranos contact Mr. Boer?
选项 A、To reschedule an appointment with a repairperson
B、To ask for replacement of a defective electronic product
C、To inquire about the services offered by a moving company
D、To request information about a specific establishment
答案D
解析 本题是问Kapranos先生为何(Why)联络布尔先生，因此应定位至第二封邮件，即Kapranos先生所写的电子邮件。邮件中提到“…I was wondering if you could refer me to the nearest service center in our area．”，即Kapranos先生请求布尔先生告知自己所居住区域中最近的服务中心的情况。因此(D)To request information about a specific establishment是正确答案。
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