首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
The phone rings at work. You pick it up and the caller【61】into a complaint: "I asked for a catalogue three weeks ago and I still
The phone rings at work. You pick it up and the caller【61】into a complaint: "I asked for a catalogue three weeks ago and I still
admin
2013-01-25
31
问题
The phone rings at work. You pick it up and the caller【61】into a complaint: "I asked for a catalogue three weeks ago and I still don’t have it! What kind of【62】are you running, anyway?"
Don’t【63】explaining that half the staff is out with【64】flu. Well intentioned though they may be, such explanations usually add to the complainer’s【65】because they come across as excuses.【66】the complainer has a【67】gripe, avoid belaboring what went wrong.【68】, agree, apologize and then move on to what can be done about it. Simply【69】: "You’re right. I’m sorry you haven’t received it yet. If I can have your name and address again. I’ll【70】put it in the mail to you today." I recently【71】this approach firsthand. The reception area in my doctor’s office was full. The man across【72】me had already【73】the pile of tattered magazines and was squirming in his seat, looking at his watch every few minutes. Finally he marched to the receptionist’s window and【74】on the glass. "What’s going on?" he demanded【75】, "I had an【76】for three o’ clock!"
"You’re right," said the receptionist, "I’m sorry you’ve had to wait so long. The doctor was held up in surgery. Let me【77】the hospital to see how much longer he’ll be. I【78】your patience."
Telling someone you’re sorry doesn’t mean you’re admitting guilt. It simply acknowledges his frustration and defuses the complaint. Then by taking action and focusing on what【79】be done rather than what hasn’t been done, you【80】a mistake before it ’gets bigger.
选项
A、avoid
B、cure
C、improve
D、remedy
答案
D
解析
转载请注明原文地址:https://kaotiyun.com/show/HU1O777K
0
考博英语
相关试题推荐
Theboyslippedoutoftheroomandheadedfortheswimmingpoolwithouthisparents’________.
Canyouimagine!Heofferedme$5,000tobreakmycontract.That’s_____.OfcourseIdidn’tagree.Iwouldtakelegalaction.
Anyearthquakethattakesplaceinanyareaiscertainlyregardedasakindofa_______event
LebanonisoneofthefewcountriesintheMiddleEastwithacomparativelywell-developedlabormovement.Tradeunionshavesec
Enragedbybeingtaxedwithoutbeinggivenrepresentation,NewEnglanderstippedteaintoBostonharbor.
BecauseofherdualnationalityintheUnitedStatesandMexico,Mariawasalmostrequiredtopaytaxesinbothcountriesuntilh
Themanagergaveherhis_____thatthecomplaintwouldbeinvestigated.
Thephoneringsatwork.Youpickitupandthecaller【61】intoacomplaint:"IaskedforacataloguethreeweeksagoandIstill
Thephoneringsatwork.Youpickitupandthecaller【61】intoacomplaint:"IaskedforacataloguethreeweeksagoandIstill
Thephoneringsatwork.Youpickitupandthecaller【61】intoacomplaint:"IaskedforacataloguethreeweeksagoandIstill
随机试题
急性水中毒治疗包括
体层摄影的Χ线管运动方式,不包括
扩张型心肌病晚期合并左束支传导阻滞患者使用起搏器治疗目的是
下列不属于标底内容的是()。
关于行政行为的废止,下列说法中正确的是()。
如图,若水以2m2/min的速度灌入一个高为10m、底面半径为5m的圆锥形水槽中,问当水深为6m时,水位的上升速度为多少?
道德评估的客观标准是
设y=y(x)是由siny=+1确定的隐函数,求yˊ(0)和yˊˊ(0)的值.
Thelast-minutevictoryoftheTexasLonghornsinthisyear’sRoseBowl—America’scollegefootballchampionship—wasthekindof
Youcanneverimaginethatawell-educatedgentleman______besorudetoanoldwoman.
最新回复
(
0
)