首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
• Read the article below about process management to quality improvement, and the questions on the opposite page. • For each que
• Read the article below about process management to quality improvement, and the questions on the opposite page. • For each que
admin
2010-01-22
60
问题
• Read the article below about process management to quality improvement, and the questions on the opposite page.
• For each question 13--18, mark one letter (A, B, C, or D) on your Answer Sheet for the answer you choose.
PROCESS MANAGEMENT TO QUALITY IMPROVEMENT
The examples above illustrate the need for integrated process and quality management, based on well-structured procedures, sensibly applied. For an organization to function effectively, it must have visible and easily understood procedures that assist staff in carrying out their work and provide accountability for all operations. Providing such a system is not trivial, and it cannot be done without considerable thought and hard work. But the results will more than justify the effort.
Modern management must deal with degrees of complexity unheard of only a few decades ago. They must integrate many systems--for example, for purchasing, personnel, accounting, stock control, and computing--when each of these systems is itself highly complex. At the same time, they must ensure that they comply with a baffling variety of legal, safety, and regulatory and other requirements relevant to their organization. While struggling with these issues, the manager is under irresistible pressure from global competition to reduce costs to the minimum. With such pressure, we are obliged to provide structure and organization, which enable us to deal with such complexity. We group similar processes, collect similar information into records and classify the various activities that the organization must deal with. We organize staff and computer systems into units that deal with similar types of problems or situations.
In all disciplines, the provision of structure of classification is dealt with through a systematic method recognized by the practitioners. In engineering, architecture, medicine and other practical professions, the practitioners learn the relevant methods and then apply them to solve problems. Process and quality management have the same need to approach the problems with a systematic method, which facilitates structuring of problems and produces practical solutions. One of the key criteria for a satisfactory method is that it should be applicable to a wide range of problems and concerns dealt with by the discipline. Once a method is in place, it provides a language and a framework for doing works therefore, it must have the scope to deal with all problems that may arise. In quality management, the range of problems centers on "conformance to requirements". When this is interpreted most widely, as in TQM, requirements are not just those of the direct customer, but also those in internal departments and the wider requirement of the law and of regulatory agencies. Seen this way, all procedures and operations carried out are deal with all such issues uniformly which will provide an efficient and elegant solution to the problem of quality management.
In process management, the problem centers on definition of the objectives of the organization, and the design of processes that support them. Since efficiency and effectiveness are always major objectives, the organization will also require that processes make efficient use of resources, including human and material resources and provide effective results, in terms of meeting the requirements of customers and other stakeholders in the organization. A systematic method must also provide support for these essential process attributes. Finally, the method must support people as they carry out processes. It should enhance their working lives and help them to discover better and more interesting ways of doing their jobs. It should endow empowerment and an involvement in decision-making by everyone involved in the process.
To provide structure and organization, managers should do all the following except ______.
选项
A、group similar processes and collect similar information into records
B、provide a language and a framework for doing work
C、arrange the various activities into different classes
D、organize employees and computer systems into units
答案
B
解析
转载请注明原文地址:https://kaotiyun.com/show/HesO777K
本试题收录于:
BEC中级阅读题库BEC商务英语分类
0
BEC中级阅读
BEC商务英语
相关试题推荐
Readthearticleontheoppositepageaboutinnovationinbusinessandthequestionsbelow.Foreachquestion15-20,markonele
Readthearticletakenfromabookonmarketingmanagement.Choosethebestsentencetofillineachofthegaps.Foreachgap9
Readthearticletakenfromabookonmarketingmanagement.Choosethebestsentencetofillineachofthegaps.Foreachgap9
Readthearticlebelowaboutmarketresearch.ChoosethecprrectwordtofilleachgapfromA,B,CorD.Foreachquestion(21-
•Readthearticlebelowaboutleadershiplessonsforthe21stcentury.•Inmostofthelines41-52thereisoneextraword.Iti
•Readthearticlebelowabouthowtodealwithemployeeswithtradesecrets.•ChoosethebestwordtofilleachgapfromA,B,C
•Readthetextbelowfromabrochureforacompanythatrentsoutofficespace.•Inmostofthelines(41-52)thereisoneext
HowtoapproachReadingTestPartOne•InthispartoftheReadingTestyoumatcheightstatementswithfiveshorttexts.•Fir
随机试题
下列胸部正位片的描述,错误的是
以下不属得神表现的为
患者34岁,女性,半年来月经增多,皮肤瘀斑伴有牙龈出血1周余,不挑食,无光过敏和口腔溃疡,查体:脾侧位肋下刚触及。化验血:血红蛋白80g/L,红细胞4.2×1012/L,白细胞5.4×109/L,血小板32×109/L,尿常规(一)。最可能的诊断
桥梁承载能力检测评定时,检算所需的技术参数等应优先以()为依据确定。
采用综合评价方法评价投资项目时,应遵循()原则,全面反映项目的情况,并从中找出主要方面的指标,以保证评价的全面性与可信度。
某公司只生产和销售两种产品,假设该公司两种产品的财务和成本数据如下:公司管理会计师划分了下列作业、间接成本集合及成本动因:两种产品的实际作业量如下:要求:分析两种方法盈利能力区别的原因。
质量是一组_______满足要求的程度。
下列语句都是程序运行时的第1条输出语句,其中一条语句的输出效果与其他三条语句不同,该语句是()。
Christmasisthetimetomakethebelovedonesfeelspecial.Ahugandakisswouldprobablybemorethanenoughbutgiftsare
Job-huntingisatoughchallengeinfaceofthegraduates.Someonesaysgraduationmeansthecomingofunemployment.Provideyou
最新回复
(
0
)