首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
• Read the article below about process management to quality improvement, and the questions on the opposite page. • For each que
• Read the article below about process management to quality improvement, and the questions on the opposite page. • For each que
admin
2010-01-22
65
问题
• Read the article below about process management to quality improvement, and the questions on the opposite page.
• For each question 13--18, mark one letter (A, B, C, or D) on your Answer Sheet for the answer you choose.
PROCESS MANAGEMENT TO QUALITY IMPROVEMENT
The examples above illustrate the need for integrated process and quality management, based on well-structured procedures, sensibly applied. For an organization to function effectively, it must have visible and easily understood procedures that assist staff in carrying out their work and provide accountability for all operations. Providing such a system is not trivial, and it cannot be done without considerable thought and hard work. But the results will more than justify the effort.
Modern management must deal with degrees of complexity unheard of only a few decades ago. They must integrate many systems--for example, for purchasing, personnel, accounting, stock control, and computing--when each of these systems is itself highly complex. At the same time, they must ensure that they comply with a baffling variety of legal, safety, and regulatory and other requirements relevant to their organization. While struggling with these issues, the manager is under irresistible pressure from global competition to reduce costs to the minimum. With such pressure, we are obliged to provide structure and organization, which enable us to deal with such complexity. We group similar processes, collect similar information into records and classify the various activities that the organization must deal with. We organize staff and computer systems into units that deal with similar types of problems or situations.
In all disciplines, the provision of structure of classification is dealt with through a systematic method recognized by the practitioners. In engineering, architecture, medicine and other practical professions, the practitioners learn the relevant methods and then apply them to solve problems. Process and quality management have the same need to approach the problems with a systematic method, which facilitates structuring of problems and produces practical solutions. One of the key criteria for a satisfactory method is that it should be applicable to a wide range of problems and concerns dealt with by the discipline. Once a method is in place, it provides a language and a framework for doing works therefore, it must have the scope to deal with all problems that may arise. In quality management, the range of problems centers on "conformance to requirements". When this is interpreted most widely, as in TQM, requirements are not just those of the direct customer, but also those in internal departments and the wider requirement of the law and of regulatory agencies. Seen this way, all procedures and operations carried out are deal with all such issues uniformly which will provide an efficient and elegant solution to the problem of quality management.
In process management, the problem centers on definition of the objectives of the organization, and the design of processes that support them. Since efficiency and effectiveness are always major objectives, the organization will also require that processes make efficient use of resources, including human and material resources and provide effective results, in terms of meeting the requirements of customers and other stakeholders in the organization. A systematic method must also provide support for these essential process attributes. Finally, the method must support people as they carry out processes. It should enhance their working lives and help them to discover better and more interesting ways of doing their jobs. It should endow empowerment and an involvement in decision-making by everyone involved in the process.
To provide structure and organization, managers should do all the following except ______.
选项
A、group similar processes and collect similar information into records
B、provide a language and a framework for doing work
C、arrange the various activities into different classes
D、organize employees and computer systems into units
答案
B
解析
转载请注明原文地址:https://kaotiyun.com/show/HesO777K
本试题收录于:
BEC中级阅读题库BEC商务英语分类
0
BEC中级阅读
BEC商务英语
相关试题推荐
Readthearticleontheoppositepageaboutinnovationinbusinessandthequestionsbelow.Foreachquestion15-20,markonele
•Readthearticleaboutgoodsandservices.•ForeachQuestion31-40,writeonewordinCAPITALLETTERSonyourAnswerSheet.
Readthearticlebelowaboutmarketresearch.ChoosethecprrectwordtofilleachgapfromA,B,CorD.Foreachquestion(21-
Readthearticlebelowaboutmarketresearch.ChoosethecprrectwordtofilleachgapfromA,B,CorD.Foreachquestion(21-
Readthefollowingarticleonrecruitingandmanagingstaffandthequestions.Foreachquestion(15-20),markoneletter(A,B,
Readthefollowingarticleonrecruitingandmanagingstaffandthequestions.Foreachquestion(15-20),markoneletter(A,B,
•Readthearticlebelowaboutleadershiplessonsforthe21stcentury.•Inmostofthelines41-52thereisoneextraword.Iti
•Readthearticlebelowaboutleadershiplessonsforthe21stcentury.•Inmostofthelines41-52thereisoneextraword.Iti
•Readthearticlebelowabouthowtodealwithemployeeswithtradesecrets.•ChoosethebestwordtofilleachgapfromA,B,C
•Readthearticlebelowabouthowtodealwithemployeeswithtradesecrets.•ChoosethebestwordtofilleachgapfromA,B,C
随机试题
下列情形不构成民法所称“不当得利”的是()。
下列哪些属于脂溶性维生素
男,58岁。突感头、颈项部强烈疼痛,大汗伴恶心、呕吐、眩晕。查体:急性病容,四肢活动自如,脑膜刺激征阳性。最可能的诊断是()
患者,男,63岁,头晕,耳鸣,盗汗,潮热,腰膝酸软,医师辨证后处方为六味地黄丸。若患者近日出现气虚,经辨证为消渴症,为减少服药品种,可直接选用的药物为()。
高桩码头工程施工组织设计编制中,“工程项目主要情况”包括工程名称、建设地点、建设规模、总工期、()、主要工程量、分包队伍选择、新技术、新材料应用等。
在市场经济条件下,资源配置的主要方式是()。
()不属于心理咨询中鉴别诊断的主要内容。
下列关于普通高中语文必修课程“阅读与鉴赏”目标表述不正确的一项是()。
微信、QQ、E-mail、Blog等()作为社会协作学习和交流讨论的工具应用于教学活动中,有助于促进真实的社会关系和人际交往的形成与发展。
下列有关软件的描述中,说法不正确的是
最新回复
(
0
)